Craig Smith Email & Phone Number

Vancouver, British Columbia, Canada

• Oversee the company’s operations and implement strategies to streamline the workflow• Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks• Promoting a positive workplace environment• Managing a fleet of 20+ vehicles including maintenance and lease agreements • Coordinating and dispatching teams • Designing and implementing new procedures • Ensuring daily operations run smoothly while maintaining a high standard• Capturing, updating, and maintaining accuracy of employee records

Vancouver, Canada Area

• Fulfilling all customer needs to ensure customer satisfaction• Handling inbound prospect calls, emails, chat and converting them into sales• Providing cost estimates and pricing information to potential and existing clientele• Responding to all customer service inquiries and manage customer requests for service• Making outbound follow up calls and email with existing customers to ensure their satisfaction, cross-sell and up sell• Following proper escalation path to ensure prompt resolution of all customer concerns• Setting and optimizing daily schedule of jobs while taking multiple constraints and considerations into account• Dispatching, directing and conducting regular communication withfield employees• Capturing, updating, and maintaining accuracy of customer database• Ensuring new hire paperwork is completed and processed• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.• Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks

Ireland

My management skills were developed at Judge Roy Beans. My duties included the supervision of all floor staff and working with the team to ensure a high standard in a very busy environment. As a supervisor I was a key holder who was responsible for the opening and closing of the restaurant this included all of the cash handling and lodgements, I also dealt with the stock and inventory management. I was responsible for all stock orders while keeping costs to a minimum and making sure the stock was at a adequate level. Other duties included training of staff, social media marketing and advertising and helping management with any tasks required.

Bachelor'S Degree (Honours), Business, 2:1

The modules that were in this course are as follows Semester 1 Financial Management Strategic Marketing Strategic Analysis Enterprise.

Bachelor Of Business (Level 7), Business/Commerce, General, 2.1

The modules that were in this course are as follows: Company Law, Bus Mgmt & Enterprise Development, Managerial Finance, Business.

Higher Certificate In Music & Instrument Tech With Business Study'S, Business, Distinction

The modules I studied within year one are as follows: Instrument Technology, Music & Instrument Appreciation, Sound Engineering, Business.