Craig White Email & Phone Number

Mena, Ar

Responsible for all facets of IT Systems Administration. Research, Installation, Configuration, and Maintaining company networks, servers, clients, printers, telephony systems, and data storage.Also responsible for planning, practicing, and leading worship services each Wednesday morning for company chapel.

> Responsibilities include managing Client Systems team of up to 7 people. Personnel development, reviews, checkpoints, and weekly staff and 10/10 meetings. Duties also include hiring, performance improvement plans, and terminating employment when necessary.> Developed process and metrics for Service Level Agreements, and Quality Surveys to gauge customer satisfaction.> Developed and documented company standards, processes, and policies to increase efficiency.> Team responsibilities include PC workstation image development, PC configuration and installation, advanced problem resolution for company users and systems, Disaster Recovery Plan development, and Hardware/Software testing and installation.> Implemented rollout of multiple Client OS upgrades over the years, including DOS, OS/2 Warp, and Windows 95/98/NT/2000/XP/Win7.> Developed VMWare solution to run Linux under MS Operating System for developers.> Kept accurate inventory of all LAN system hardware and software.> Implementing SMS and completed training on installation, configuration, distribution and package creation.> Assisted in the conversion of the company’s NetWare 3.11 network to NetWare 4.1 to Netware 5 and eventually to NT 4.0. Duties included LAN\WAN Administration and user security setup under Active Directory.Technical Environment: Windows NT Servers, Windows 2000, XP, and Win7 workstations, MS Outlook, MS Exchange, SMS, MS Office Suite, Ghost, Active Directory

Chesterfield, Mo

> Tested custom computer software on numerous operating systems and environments.> Responsibilities also included developing test plans and reports, developing and implementation of testing procedures, testing software and hardware, and analyzing and reporting the test results to the development team.> Setup and configured several networks (including Novell, LAN Server and Windows NT), installation and configuration of multiple operating systems, configuring SNMP agents and setting up TCP/IP communication between Novell and UNIX systems.> Managed Technical Support department for custom software on the above operating systems.> Designed and implemented a technical support call tracking system to collect data to determine trends of problem calls and a cable reference database for the Tech. Support department.Technical Environment: Novell, LAN, Windows NT, SNMP, TCP/IP, UNIX, Windows 95, Windows 3.11

Ellisville, Mo

> Extensive contact with customers, dealing with complaints and questions, vendor problems and all aspects of the disposal of vehicle assets.> Designed and implemented several inventory tracking systems and automated letter generation systems.Technical Environment: Windows 3.11, FoxPro

Los Angeles, Ca

> Duties included accounts payable and receivable, inventory control, item processing, cost analysis, and quality control and loss prevention.> Designed and implemented an inventory tracking system as well as designing a costing form to determine overall cost of a new design.> Duties also included supervising several employees, production supervision, scheduling, and interviewing and performance appraisals.Technical Environment: DOS

Various

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Certificate, Computer Programming

Certification, Novell Netware Engineer