Craig Wright Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

● Reviewing high risk client files; completing document, risk and data checks in accordance with existing policies and procedures, within SLAs● Ensure customers are classified in line with required policy standards and industry regulations, assessing the nature of business, associated parties and transactions● Perform due diligence on customer documentation and information through internal and external sources, including liaising with relationship managers and stakeholders● Working… Show more ● Reviewing high risk client files; completing document, risk and data checks in accordance with existing policies and procedures, within SLAs● Ensure customers are classified in line with required policy standards and industry regulations, assessing the nature of business, associated parties and transactions● Perform due diligence on customer documentation and information through internal and external sources, including liaising with relationship managers and stakeholders● Working on a wide range of cases from sole traders to billion-pound multinational corporations Show less

Leeds, England, United Kingdom

• End to end remediation of corporate and individual cases• Filing Suspicious Activity Reports (SAR’s) directly with the National Crime Agency (NCA) following a full and detailed investigation into the customer and their accounts• Working to strict quality and productivity targets for Tier 1 banking client ensuring team goals as well as personal deliverables are achieved• Undertaking transaction analysis based on unusual activity reports and transaction monitoring alerts•… Show more • End to end remediation of corporate and individual cases• Filing Suspicious Activity Reports (SAR’s) directly with the National Crime Agency (NCA) following a full and detailed investigation into the customer and their accounts• Working to strict quality and productivity targets for Tier 1 banking client ensuring team goals as well as personal deliverables are achieved• Undertaking transaction analysis based on unusual activity reports and transaction monitoring alerts• Liaising with key stakeholders including the branch, branch liaison team, etc Show less

Leeds, England, United Kingdom

• As a Quality Assurance analyst, performing a variety of quality assurance reviews across the multiple work streams, recording outcomes and providing feedback for any deficiencies found.• Training new teams and individuals on end to end processes, identifying improvement areas and helping to develop a culture of continuous improvement.• Conducting correspondent banking KYC CDD/EDD on multinational corporations and central banks to identify and mitigate the financial crime risks… Show more • As a Quality Assurance analyst, performing a variety of quality assurance reviews across the multiple work streams, recording outcomes and providing feedback for any deficiencies found.• Training new teams and individuals on end to end processes, identifying improvement areas and helping to develop a culture of continuous improvement.• Conducting correspondent banking KYC CDD/EDD on multinational corporations and central banks to identify and mitigate the financial crime risks associated, including PEPs, Sanctions and other higher risk relationships.• Analysing findings to determine the risk rating, and make recommendations on mitigation required to start, continue or rationale to exit the relationship.• Working cooperatively with the AML Team and other business stakeholders to evaluate and mitigate the risks associated with new and existing high-risk clients.• Updating client documentation as required and undertaking screening and open-source media searches on any new related parties.• Assessing and dispositioning of negative media, and Politically Exposed Persons (“PEP”) alerts generated during client onboarding and client review processes.• Providing relevant recommendations based on the discrepancies, patterns and red flags identified during the course of performing CDD.• Resolving day-to-day issues arising during the KYC process and escalating more complex challenges via the appropriate channel. Show less

Leeds, West Yorkshire, United Kingdom

• Review Cifas markings against client accounts, using analytical and judgement skills to determine appropriate action for ongoing monitoring.• Monitoring transactions, associated accounts and behaviour patterns to analyse fraudulent activity and create SARs to escalate.• Sending and working a variety of reports to and from multiple financial institutions, such as DPA requests, inbound and outbound indemnity letters, scam reports, RFI’s, card not present reports, etc.

Leeds, United Kingdom

• Collate, manipulate and analyse data when performing daily transaction, suspicious activity and fraud monitoring.• Performing CDD/EDD checks including identification verification and liaising with customers and internal teams to request specific ID and documents.• Reviewing and monitoring clients’ websites, businesses, companies and online activity/history when onboarding to establish any potential credit risk or fraud.• Underwriting each merchant application by evaluating income,… Show more • Collate, manipulate and analyse data when performing daily transaction, suspicious activity and fraud monitoring.• Performing CDD/EDD checks including identification verification and liaising with customers and internal teams to request specific ID and documents.• Reviewing and monitoring clients’ websites, businesses, companies and online activity/history when onboarding to establish any potential credit risk or fraud.• Underwriting each merchant application by evaluating income, assets, credit and company information to allow merchants to trade with minimal risk to the company.• Solely responsible for all chargeback cases received within the business, dealing with up to 500+ chargebacks per month.• Process credit/debit card disputes and build dispute cases to recover funds for merchants using proprietary software and manage cases from start to finish.• Monitor disputed transactions for possible fraudulent activity and actioning where required. Show less

Leeds, United Kingdom

• Performing CDD/EDD checks including identification verification and liaising with customers and internal teams to request specific ID and documents.• Liaising with internal staff and external parties (including the Police, Trading standards, NCA etc).• Using UK AML legislation and due diligence processes to ensure compliance with both UK law, international sanctions and debit/credit card scheme (VISA/Mastercard) rules.• Working in collaboration with internal teams to support their… Show more • Performing CDD/EDD checks including identification verification and liaising with customers and internal teams to request specific ID and documents.• Liaising with internal staff and external parties (including the Police, Trading standards, NCA etc).• Using UK AML legislation and due diligence processes to ensure compliance with both UK law, international sanctions and debit/credit card scheme (VISA/Mastercard) rules.• Working in collaboration with internal teams to support their understanding of the impact of changes (e.g. GDPR) and work with them to deliver processes that are consistent with regulatory obligations. Show less

Leeds, United Kingdom

• Case handler dealing with financial complaints from customers and relevant third parties.• Paying redress to clients where appropriate, after a full investigation of the case to ensure a fair and accurate decision is provided.• Communicate our decision via final decision letter ensuring a breakdown of calculations is fully explained and all aspects of the customer’s complaint are addressed.• Working in a fast-paced target driven environment, constantly adapting to a thriving and… Show more • Case handler dealing with financial complaints from customers and relevant third parties.• Paying redress to clients where appropriate, after a full investigation of the case to ensure a fair and accurate decision is provided.• Communicate our decision via final decision letter ensuring a breakdown of calculations is fully explained and all aspects of the customer’s complaint are addressed.• Working in a fast-paced target driven environment, constantly adapting to a thriving and changing working role.• Managing multiple cases at one time all whilst working towards strict quality targets and regulatory deadlines. Show less

Leeds, United Kingdom

• Working on units regulated by the Financial Conduct Authority as part of large multi-disciplinary teams dealing with incoming complaints and correspondence from both policy holders and 3rd party companies.• Conducting thorough investigations of cases, ensuring appropriate contact is kept with both the customers and client throughout and using root cause analysis to determine a fair outcome.• Dealing with regular reconciliation reporting on behalf of department management to ensure… Show more • Working on units regulated by the Financial Conduct Authority as part of large multi-disciplinary teams dealing with incoming complaints and correspondence from both policy holders and 3rd party companies.• Conducting thorough investigations of cases, ensuring appropriate contact is kept with both the customers and client throughout and using root cause analysis to determine a fair outcome.• Dealing with regular reconciliation reporting on behalf of department management to ensure client driven targets are exceeded.• Peer checking of teammates work to ensure standards are maintained throughout the department and to assist in the development of new members.• Managing multiple cases at one time all whilst working towards strict quality targets and regulatory deadlines.• Handling incoming telephone calls as and when needed to ensure SLA’s are met.• Produce reasoned reports detailing my investigations and conclusions in line with authorisation levels.• Perform accurate redress calculations using the relevant support tools in line with the client and regulatory guidelines.• Reviewing client feedback on a daily basis to ensure compliance with procedures. • Raising TCF issues with my Team Leader. Show less

Certified, Financial Crime Investigator

Advanced Certificate, International Anti-Money Laundering

Education record