Manage a team of consultants supporting IT business analysis activities for intelligence and law enforcement clients.

Responsible for defining and refining the people, process, and technology operational capabilities of the TSA’s award-winning Secure Flight Operations Center (SOC). Provided executive-level program and project analysis and oversight to the Federal Bureau of Investigation's (FBI) National Security Branch (NSB) executive staff.

Responsible for a team of consultants supporting law enforcement customer; directed and led the establishment and implementation of short and long-term unit goals, objectives, policies and operating procedures.

Generated, analyzed and tracked user requirements, procedures and problems to automate processing and improve existing business information systems. Consulted with organizational leads, researched and analyzed operational issues, identified inconsistencies and inefficiencies, and routinely recommended creative and innovative alternative solutions to senior government executives. Developed business models in support of analytical operations and executive management and assessed them for technical and business suitability. Created logical and innovative solutions to complex problems and oversaw the implementation and training of new business systems.

Developed intricate process models in support of joint warfare simulation and aircraft maintenance systems. Independently interfaced with customers to develop standard operating procedures and business requirements. Developed a custom Access database to capture and manage user requirements that streamlined internal processes and significantly cut time and resource costs. Wrote technical use case specifications for systems documentation. Developed comprehensive interface design diagrams, process and data models and database schemas in support of software development efforts.