Franklin Imaging is a Graphics Communication company that provides graphic design, color printing and display services to the Columbus area. With a wide selection of products, prints are available on paper, wallpaper, vinyl and cloth banners, clear and white plastic signs, etc. and can be cut into any shape imaginable via 3D automated routers.Created a project management workflow system and dashboard utilizing Monday.com. System includes individual projects and dependencies that are documented and tracked throughout the phases of each project to conclusion. The automated workflow allows each project to flow through production showing each element as it enters and passes each phase from Fabrication through Shipping and Installation. Project cards view shows each department which jobs they should be working on each day. Gantt chart and calendar are continually updated showing progress of each project.Created an online ordering system using Jotform.com. This system allows the user to fill out their order and upload associated files needed to fulfill the order. Workflow automations include client communications showing the status of their job, and when it is ready.Manage all aspects of internal IT, including servers, workstations (Windows + Mac OS), controllers, firewalls, switches, wireless.Created internal IT documentation to cover all aspects of IT ensuring clarity and transparency.

GFConsulting Applications & Solutions team provides solutions and professional services that innovate, integrate and optimize business processes. We are a Laserfisch VAR providing on premise, Amazon Cloud and Laserfiche SaaS along with workflow automation, software integration, and RPA services.In conjunction with sales, delivered technical presentations in person and via web that were well structured and easy for the client to understand. Won a large RFP providing ECM SaaS software and professional services without being the low bidder.Elicit business requirements from various client-side business teams using techniques such as interviews, workshops, document analysis, and Visio workflows. Develop scope of the project during requirement sessions.Work with sales analyst to develop project quote providing estimates for professional services, software and project related time and expenses. Collaborated with sales to deliver client proposals.Work with Developers to translate requirements into technical specifications.Review test plans/cases, perform test execution where applicable, review defects and clarify any questions. Provide support during testing and UAT phase.Inform managers, users and others as needed as to status of open issues and planned resolutions.Worked on multiple simultaneous assignments. Managed assignment prioritization.Collaborate with other business Analyst team members and help improve internal processes. Offer ideas and/or solutions to make systems, procedures, workflows more productive and efficient.

Customer liaison and technical solution architect supporting projects for sales of production printing solutions, office equipment and office automation software. Generated multiple large equipment and software sales by strategically developing a client focused solution including a robust eCommerce site.Collaborated with multiple clients developing managed print solutions that reduced client costs and increased efficiency. Developed a print solution for a grocery retailer and an ecommerce solution for a national fast food chain. Equipment/Software utilized: Xerox and Ricoh Office and Production Printing Solutions, EFI Solutions: Fiery Command Workstation - Digital Storefront, Document print tracking: PaperCut software, Nuance software, Adobe Creative Suite, Microsoft Office 365, PrintShop Mail, FusionPro, EDM / ECM Square-9 Softworks.