Craig Walker Email & Phone Number

Kalama, Washington

Pacific Northwest

Maintain friends and family's computers.Build and maintain computers for people as referred by friends and previous clients.Maintain DVR Security systems.Install and configure software and educate users on use of software.Install, configure and maintain wired and wireless home networks. Assist with simply using a computer.

Vancouver, Washington

Responded to problems via web site, email, in person and over the phone.Provide technical support for employees on Windows and Mac OS . Install, configure, maintain, and troubleshoot a wide range of software and hardware.Perform hardware/software upgrades to existing computer equipment as needed.Assist with employees mobile devices,including mobile device Repair. Install networked application software, granting access to users, creating user groups, managing shared resources, and configuring appropriate security levels.Investigate error messages and determines resolutions. Train users as needed in basic and advanced use of software programs and hardware. Maintain and troubleshoot printers and copiers. Prepare computers for new employees. Investigate appropriate areas of potential problems and determines resolutions proactively.

Answer support calls for customers with domains and hosting accounts. Train customers on registering domain names.Train customers in the use of hosting software. Troubleshooting DNS issues.Configuration of email clients.

United States

Provided telephone and email technical support for a multi site IT helpdesk.Provide excellent customer service and technical support for over 5,000 users in multiple Locations and environments.Provided Assistance utilizing diagnostic tools and troubleshooting methodologies. All requests tracked through Remedy ticketing system. Worked with client engineering and client technologies to report issues with compatibility in software used in pilot programs and new equipment deployments. Support remote users with software and VPN connection issues. Working environments include: desktops, laptops, printers, phones and PDA devices which include Blackberry’s.Software: Enterprise environment using mixed operating systems and office products including W2K/XP, Office XP, Office 2003 and Office 2007. Other tools used on daily basis to perform duties are Citrix using SMS Remote Console, Active Directory, Blackberry Enterprise Server Management, Remedy ticketing system and Safe Boot encryption software. Some use of mainframe application for administration of accounts.