Craig Townsend Email & Phone Number

Sale, Gb

Manchester, Gb

Home Based

Field Based

• Shaping and designing winning solutions on client opportunities - linking customer business needs to value generated from the solution.• Working with Sales and Solutions colleagues to design, initiate and support initial client conversations into qualified opportunities and/or tangible business relationships.• Working with Sales and Solutions colleagues to turn qualified opportunities into profitable implementation projects and annuity service contracts.• Requirement and solution integration point for Operations, Implementation, Product, Support and third party partners on client opportunities.• Contributing to SD Worx product management strategy development.• Compliance with SD Worx Security Policies for the maintenance of confidentiality, integrity and availability of information.• Prepare, configure and deliver HCM cloud based software and/or service demonstrations to key stakeholders.• Qualify opportunities to an SD Worx matrix based on tenders received.• Complete tender documents sent to SD Worx.• Management of Solutions Consultants and Tender and Gateway Analysts.• Process building within the Pre Sales team for qualification, work load balancing, market insight and onboarding of new colleagues.

Field Based

• Shaping and designing winning solutions on client opportunities - linking customer business needs to value generated from the solution.• Working with Sales and Solutions colleagues to design, initiate and support initial client conversations into qualified opportunities and/or tangible business relationships.• Working with Sales and Solutions colleagues to turn qualified opportunities into profitable implementation projects and annuity service contracts.• Requirement and solution integration point for Operations, Consultancy and third party partners on client opportunities.• Contributing to Ceridian Dayforce product management strategy development.• Compliance with Ceridian Security Policies for the maintenance of confidentiality, integrity and availability of information.• Prepare, configure and deliver Dayforce software and/or service demonstrations to key stakeholders.

Manchester, United Kingdom

• Responsible for leading and managing team members to achieve the delivery of service excellence.• Setting and measurement of individual and team objectives.• Identification of skills needs and the organisation or provision of appropriate training to enable team members to make the required contribution to business objectives.• Assist with additional responsibilities as required by the Service Delivery Manager or Operations Director.• Undertake regular personal reviews and to assist the team members in the completion of their Personal Development Plans, for both employee development and to improve the service which is provided to customers.• Hold regular, structured team meetings and produce minutes and further actions if required.• Maintain a good relationship with customers to assist retention and expansion of the customers product portfolio.• Actively promote and share the key company values and strategies from the Senior Leadership Team.• Establish and maintain a quality culture within the team, ensuring that documented processes and procedures are understood and followed.• Monitor and control the team’s expenditure and revenue generation to ensure contribution to achievement of Business targets.• Compile and deliver team performance statistics• Support the Sales team to grow the business• Recruiting and Interviewing for new positions with Operations

Manchester

Manchester, United Kingdom

Manchester

Business Studies, Psychology, Mathematics And It, A Level

Mathematics, Science, English Plus 4 Others, Gcse