Drive revenue through the successful identification of customers’ needs and the sales of their desired tickets. Foster and maintain long-term relationships with clients to create future opportunities and retention.■ Received and processed huge amounts of calls, chat requests, and walk-in customers on a regular basis while providing effective strategies to resolve and deescalate any issues which arose. ■■ Played a key role in the development and implementation of a chat system on the company website which allowed customer’s to more easily access sales staff. ■■ Coordinated with the Corporate Department in the complete overhaul of the Hotel Concierge Program in Boston. New program strategies and operations would double the amount of accounts participating within the first year of use. (see link below) ■■ Due to track record of success and expertise, promoted to senior member from original position. ■ Created large amounts of additional revenue through the development of a client base that remains the largest throughout the entire organization. ■■ Ensured the highest level of accuracy and professionalism throughout extremely fast paced and high stress seasonal periods.■

Directly oversaw the creation of the business development strategies necessary to ensure the success of a new startup. Represented the company by attending trade shows and ensuring all promotional materials were prepared before the event.■ Played a key role in business development and raising the company’s visibility by providing trade show attendees with comprehensive information regarding the company’s services and how they could benefit from them. ■■ Acquired some of the company’s largest and most prestigious accounts including American Bridal and Hasbro. ■Created new opportunities for the company by planning and hosting meetings with clients outside of the office and providing follow up to secure future business.Completed in-depth reviews of client websites to recommend solutions tasked with improving SEO.

■ Provided positive guest and caller experiences by greeting and responding to clients both in person and on the phone in a fast paced environment.■ Directly oversaw the auditions of 100+ clients a day for the Voice Over department.■ Coordinated and scheduled meetings for up to 3 agents while ensuring that all scheduling and calendars were consistently updated.■ Empowered new trainees to succeed through the delivery of comprehensive training and professional development.