Craig Nelson Email & Phone Number

Nashville, Tennessee, United States

Manage the day to day operations of a team of 13 coding professionals who analyze RMTS results and determine the whether the school based activity is reimbursable by Medicaid. Assign staff to specific state projects, run adhoc reports for DMB%, and work with auditors to insure fidelity of the time study results.

Chicago, Illinois, United States

Greater Chicago Area

Play a key role in analyzing Medicaid Administrative Claiming data for member states by providing Medicaid reimbursement coding for random moment time study survey responses, determining eligibility of Medicaid reimbursable events, and reconciling LEA financials in monitoring reviews of district payroll expenses and Medicaid reimbursable events.

Built a customer-centric organization through insightful leadership communicating extensively with current and prospective clients, focusing on emerging media startups, government entities, charitable organizations, manufacturers, and logistics suppliers. Assist clients with MTS, operations process efficiency, brand strategy and social media development. Actively train independent business professionals in various fields such as logistics, supply chain management, insurance sales, real estate, start-up bakeries, web bloggers, non-profits and direct selling organizations. Key Accomplishments - In partnership with ACD Direct, troubleshoot, compile and reporte donation/pledge data for non profits such as ASPCA, World Wildlife Fund, Wounded Warrior Project, Disabled Veterans, The American Legion, and PBS. - In partnership with LACONi member libraries, presented literacy advocacy programming focusing on imagination empowerment to library patrons of all ages. - In partnership with the Archdiocese of Chicago, coordinated after school care program at pilot parish school with 180 students and 4 direct reporting employees. - In partnership with Caterpillar Inc., tweaked MTS processes, accuracy, and efficiency reducing production line down time and delays. - In partnership with Colonial Life, facilitated strategies that solved small businesses two greatest challenges; attracting and retaining key employees, and mitigating the rising costs of health care and supplemental benefits. - In partnership with Anthony Robbins Companies®, created organization to deliver local and regional single and multi-day seminar events focusing on sales training and time management. - Leveraging strategic alliances with Coach U® and Sean Stephenson’s “Time to Stand”®, branched out to include corporate training and private clients.

Palos Hills, Il

Constructed course syllabus, crafted educational expected outcomes, developed the grading rubric, and instructed the summer learning experience in the performing magical arts.

Bridgeview, Il

Empathetically helping students mitigate the Federal financial aid landscape and maximize aid assistance for individual students while insulating the organization's financial interests by adhering to strict federal laws governing the disbursement of Federal Student Aid.

Progressive record of achievements with increasing responsibility based on strong performance in process optimization and productivity improvement. Leveraged broad competencies in operations management and relationship-building to implement strategic planning initiatives that supported corporate goals. Negotiated delivery demands insisting on weekly pour schedules to maximize asset use, collaborated with plant managers and dispatchers optimizing plant capacity and reported key metrics to executive management for operational analysis. Effectively communicated with concrete foremen for "priority" projects to schedule deliveries and forecast needs. Key Achievements - Hand-selected as the single point of contact (SPOC) for key accounts and consistently increased overall profitability on high-profile construction projects, such as Trump International Tower, the Aqua Building, I-355 South Extension and Wacker Drive. - Implemented process improvements reducing asset demand by 30% and saving $1.5M in unnecessary operating expenses. - Automated the scheduling system and asset allocation for ready mixed concrete drivers from a manual system to one requiring just a “push of a button” significantly reducing labor costs while improving efficiency. - Appointed "go-to-guy" for reporting KPIs (key performance indicators) to determine optimal plant efficiency, resulting in the establishment of key metrics designed to improve scheduling and workflow processes.

Developed new products and refined existing products based on consumption information. Analyzed evening meal composition data and was instrumental in the launch of the Birdseye brand Chicken Voila®. Innate ability to see the "big picture," help facilitate solutions that achieve desired outcomes easily partnering with cross-functional groups, including category managers, marketing professionals and research and development scientists. Key Achievements - Provided the research that facilitated the ascent of Pillsbury Toaster Strudels to a 38% market share of a $618M convenience breakfast food category. - Established Birdseye’s Viola as market leader in the home meal replacement category with a $35.4M market presence in its first year, taking on rival and category giant Pillsbury’s Create-a-Meal. - Contributed to the annual publication Eating Patterns in America by capturing essential market share data and trended and extrapolated food and beverage preparation methods utilizing demographic user profiles.

Create and implement online scripting for multiple inbound and outbound telemarketing campaigns. Standardized rebuttal hot key format across all insurance offerings and wrote proprietary programming code for digital voice recording, database lookup tables, and automated insurance premium calculators.Increased CSR efficiency by 40% through the standardization of Rebuttal Hot Keys in the online scripting for AD&D and Life insurance offerings from MBNA, Wachovia, Sears, and Allstate.

Buyer for hardware and accessory product lines for an Educational Technology catalog distributor targeting the Pre K – 12 and post secondary education markets. Consistently researched and adhered to inventory management best practices with regard to supply chain distribution channels.Arranged exclusive vendor partner program contributing $2M in additional revenue while collaborating with the marketing team to create a pricing strategy for SDRAM memory chips that optimized profit margins in a volatile commodities market.

Bachelor Of Science (B.S.) In Management, Management

Associates Of Science, Marketing & Management

Education record