Craig Rahr Email & Phone Number

Redmond, Washington, United States

Redmond, Wa

 Subject matter expert on internal and external tools (GDNP, EDS, XDP, Insights) Manage XDK program for 3pp (now Global Games Publishing) Provide support for game Producers & Publishers who require access to production tools – Title access, Entertainment Developer Store (EDS) access, & roles  Manage relationships with external and internal partners (in house Accounts/Relationship Manager) Troubleshooting technical support for Publisher or Developer issues Publisher/Developer Asset allocation for RMA and Inventory purposes Manage Publisher and Developer hardware orders Onboarding of internal and external customers with confidential information (Xbox One) Maintain high standard of customer service for internal and external customers Work closely with internal support to provide technical support for internal & external customers.  Order and distribute production samples (disk & digital) of game titles to internal contacts as well as manage the archive of titles for legal and testing reasons. Recognized by Capcom for contributions to launch of Dead Rising 3. One of eight people to be recognized in that fashion (only Vendor to be recognized). Main support Project Manager on new CRM project for Global Games Publishing

Bothell, Wa

 Provide sales & systems support via phone and email to 50+ Automotive Dealer clients assigned directly to me. Other support supplied to 1000+ Auto Dealers and Strategic Markets customers with Special Services products.  Support sales & management team with reporting and other requests Helped to streamline internal support processes to better implement Special Services products for clients. Worked closely with field managers to provide information they needed to retain clients. Streamlined and updated Who’s Calling corporate intranet Worked with third party vendors to implement Who’s Calling products Instrumental in launch of MarketQuest product; one of the most successful products in Who’s Calling & Reynolds & Reynolds Wrote & maintained procedural documentation and troubleshooting documents for the various products Software Used for day to day operations: MS Office, SalesForce, Reynolds CSS/CPM

Bellevue, Wa

 Provide sales support to 65 Amateur division dealers via phone & email Ran & report monthly dealer sales reports using web reporting & Excel macros Planned the annual dealer dinner at Wright Patterson AFB in Dayton Ohio Represented ICOM at FCC Federal Communications Conference in San Diego, CA Instrumental in establishing new reporting methods for dealers using Excel Supported multiple international radio expeditions (DXpeditions) with equipment & materials Software Used for day to day operations: PowerPoint, Excel, AS400 (JDE), & Word

Seattle, Wa

 On site IT support for all software, 25 workstations & 3 servers Collected or reconciled over $50,000 in old debt. Streamlined and implemented new procedures for deliveries. Instrumental in analysis and implementation of new software for Point of Sale. Creation of monthly customer communications included in statements. Software Used for day to day operations: Excel, Macola ES, Quickbooks, Word, Crystal Reports, & POSitive

Redmond, Wa

 Streamlined Marketing mailing processes Maintain & Create all Marketing campaigns & Surveys using the Onyx Employee Portal software Built and Managed Cooperative Mailing program. Safeco Life had never had a program like this before. Saved 20% in mailing costs through postage and service analysis. Maintain & deliver reports on mailing costs & campaign effectiveness to managers on a regular basis. Maintain Data Integrity of Onyx CRM Created procedures and streamlined all external Communications. “Go-to-Guy” to help get projects done or Data compiled Departmental system support for Marketing Operations’ 6 workstations  Software Used for day to day operations: Onyx CRM, Excel, Word, PowerPoint, Access, & FrontPage