Craig Chaplin
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Craig Chaplin Email & Phone Number

Telecommunications Administrator at Advocates
Location: Worcester, Massachusetts, United States 8 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Role
Telecommunications Administrator
Location
Worcester, Massachusetts, United States
Company size

Who is Craig Chaplin? Overview

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Quick answer

Craig Chaplin is listed as Telecommunications Administrator at Advocates, a with 1691 employees, based in Worcester, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Craig Chaplin.

Craig Chaplin previously worked as Hosted PBX Support - Tier 2 at Cloud5 Communications and Voip Network Engineer at Dimax Office Solutions, Inc. Craig Chaplin holds European And American History from University Of Rhode Island.

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Email format at Advocates

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Advocates

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Profile bio

About Craig Chaplin

Passionate Network Engineer and VoIP specialist creating innovative solutions that exceed expectations. With over a decade of experience, I'm driven to succeed and facilitate growth in every facet of my career. My work ethic speaks for itself.#NetworkEngineer #VoIPSpecialist #DrivenToSucceed

Current workplace

Craig Chaplin's current company

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Advocates
Advocates
Telecommunications Administrator
Cumberland, RI, US
Website
Employees
1691
AeroLeads page
8 roles

Craig Chaplin work experience

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Telecommunications Administrator

Cumberland, Ri, Us

Hosted Pbx Support - Tier 2

Springfield, Massachusetts, United States

Support a wide portfolio of Hospitality clients and partners with their voice solutions - CPBX, SIP Trunking, Auto-Attendants,

Oct 2022 - Jun 2024

Voip Network Engineer

Milton, Wisconsin, United States

Triage incoming calls and emails from MAXLink dealers, their customers, and MAXLink direct customers.Diagnose and troubleshoot network, hardware, and SIP issues.Provide training and tailored instructional guides for Dealers.Set up new PBX instances on AWS and configure PBX per customer specifications.Configure Grandstream/Snom hardware remotely and provision Bria softphone accounts.SIP trunk account configuration and number porting - Bandwidth and TelnyxResearch and develop integrations with Asterisk PBX.

Oct 2021 - Oct 2022

Technical Support Specialist

Holyoke, Massachusetts, United States

Troubleshoot end user PC, telephone, and network printer issuesComplete onboarding of new hiresProcure, configure, and deploy hardware/softwareResearch and develop relationships with service vendors

Dec 2018 - Nov 2019

Hosted Pbx Support/Network Engineer

Springfield, Massachusetts Metropolitan Area

Troubleshoot VOIP/SIP telephony service for national, chain and independent hotelsComplete Hosted PBX installations, network cutovers and upgradesConfigure and deploy network equipment (Cisco, Adtran, Juniper), configure IVR/Auto-attendantsCoordinate repair of service issues with remote technicians

Aug 2016 - Dec 2018

Junior Remote Support Technician

West Springfield, Massachusetts, United States

Configure and deploy Cisco routers, access points, IP phones and PC'sInitiate and organize internet service provider orders and service contractsTravel to remote sites for survey for upgradeability and verify corporate standards were maintained

Nov 2014 - Aug 2016

It Support Technician

Southbridge, Massachusetts, United States

Install and upgrade hardware and softwareManage users in Active DirectoryLed Windows XP to Windows 7 Migration project (Image and deployment)

Jan 2013 - Nov 2014

Business Technical Support

West Warwick, Rhode Island, United States

Diagnose and troubleshoot issues with PCs, routers, modems, television and telephone equipmentGuided customers on configuration of equipment, programs and mobile devicesProvided wireless service technical support to hotel guests

Jun 2011 - Jan 2013
Team & coworkers

Colleagues at Advocates

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1 education record

Craig Chaplin education

FAQ

Frequently asked questions about Craig Chaplin

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What company does Craig Chaplin work for?

Craig Chaplin works for Advocates.

What is Craig Chaplin's role at Advocates?

Craig Chaplin is listed as Telecommunications Administrator at Advocates.

Where is Craig Chaplin based?

Craig Chaplin is based in Worcester, Massachusetts, United States while working with Advocates.

What companies has Craig Chaplin worked for?

Craig Chaplin has worked for Advocates, Cloud5 Communications, Dimax Office Solutions, Inc, River Valley Counseling Center, Inc, and Aspen Square Management.

Who are Craig Chaplin's colleagues at Advocates?

Craig Chaplin's colleagues at Advocates include Dawn Baronowski, Karan Kamboj, Lily Kelley, Brenda Namiiro, and Alan Jensen, Msw, Licsw.

How can I contact Craig Chaplin?

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What schools did Craig Chaplin attend?

Craig Chaplin holds European And American History from University Of Rhode Island.

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