Support a wide portfolio of Hospitality clients and partners with their voice solutions - CPBX, SIP Trunking, Auto-Attendants,

Triage incoming calls and emails from MAXLink dealers, their customers, and MAXLink direct customers.Diagnose and troubleshoot network, hardware, and SIP issues.Provide training and tailored instructional guides for Dealers.Set up new PBX instances on AWS and configure PBX per customer specifications.Configure Grandstream/Snom hardware remotely and provision Bria softphone accounts.SIP trunk account configuration and number porting - Bandwidth and TelnyxResearch and develop integrations with Asterisk PBX.

Troubleshoot end user PC, telephone, and network printer issuesComplete onboarding of new hiresProcure, configure, and deploy hardware/softwareResearch and develop relationships with service vendors

Troubleshoot VOIP/SIP telephony service for national, chain and independent hotelsComplete Hosted PBX installations, network cutovers and upgradesConfigure and deploy network equipment (Cisco, Adtran, Juniper), configure IVR/Auto-attendantsCoordinate repair of service issues with remote technicians

Configure and deploy Cisco routers, access points, IP phones and PC'sInitiate and organize internet service provider orders and service contractsTravel to remote sites for survey for upgradeability and verify corporate standards were maintained

Install and upgrade hardware and softwareManage users in Active DirectoryLed Windows XP to Windows 7 Migration project (Image and deployment)

Diagnose and troubleshoot issues with PCs, routers, modems, television and telephone equipmentGuided customers on configuration of equipment, programs and mobile devicesProvided wireless service technical support to hotel guests