Christina Rash Email & Phone Number

Create illustrations and incorporate them into bookmarks, buttons, prints, and stickers. Use of silhouette cutter machine and program to process stickers. No niche illustrator with a multitude of styles. Creates art digitally using Adobe Photoshop, Procreate, Clip Studio, and Adobe Illustrator.

Utilize insights from data to optimize operations and increase staff productivity.Tracks fluctuating growth in membership to Medicaid CCC+ Plan to project staffingneeds for growing populations.Tracks staff caseload ratios in order to ensure contract agreements are met andstaff is not over capacity.Creates and maintains geo-map in order to oversee membership populations andindicate staffing needs based on geographical location.Collaborates with cross-function teams.Able to maintain confidentiality and ensure compliance with established protocolsand security procedures.Demonstrates proficiency in utilizing pivot tables, graphs, and various Excelfunctions such as VLOOKUP, conditional formatting, tables, and data projection.Creates workbooks with dynamic formulas, drop-down lists, and formatted tables toenhance data organization and accessibility.Communicate with diverse teams, build rapport and long-term relationships, andachieve leadership and client satisfaction.

Provides comprehensive clerical and administrative support across multipleregions, including Roanoke, Bristol, Central, Charlottesville, Nova, and Tidewater.Facilitates onboarding by ordering equipment, access, and training classes for newhires. Serves as a dedicated point of contact for new hires, addressing variousquestions and issues.Manages the procurement and distribution of company cell phones for all regions.Efficiently handles shared Outlook mailboxes, resolving mail delivery errors,coordinating with case managers, and ensuring timely mail resend to members.Coordinates and maintains schedules for outside vendor training, while managingcalendar reminders for leadership and scheduling in-person and virtual meetingsusing Webex and Microsoft Teams.Develops complex spreadsheets and documents for internal departmental use,including daily reports accessed by regional admins, senior leadership,supervisors, and case managers in both Word and Excel formats.Monitors and tracks productivity, ratios, and discrepancies between the companydashboard and Dynamo system.Undertakes special projects as required, maintaining strict confidentiality regardingsensitive member information. Remains up-to-date with Medicaid changes withinthe Department of Medical Assistance Services (DMAS).Manages office supply inventory and places orders as necessary.Submits IT requests for the department as needed.Collaborates with facilities manager and other vendors to ensure building needsare fulfilled. Attends meetings, records minutes, and assists in creating staffmeeting agendas. Prepares and facilitates ICT rounds, contributing to caseloadrebalancing and geo-mapping.

Remote

Provided comprehensive assistance to members, addressing inquiries related tobenefits, eligibility, and claims. Conducted meticulous reviews of claims to identifyerrors, collaborating closely with the claims department to achieve promptresolution.Established communication channels with members' healthcare providers tofacilitate issue resolution, payment coordination, and any necessary advocacy formembers to access quality care.Actively engaged with healthcare providers to streamline and optimize care deliveryfor members, connecting them with relevant departments and resources.Maintained member information accurately, processed document requests, andensured up-to-date coordination of benefits by liaising with other insurancecompanies.Additionally initiated updates with the enrollment department to ensure coveragefor members. Skillfully handled the filing of grievances and appeals on behalf ofmembers, conducting in-depth research to resolve issues requiring administrativereview.Sent requests for policy reinstatement or cancellation as per member preferences.Proficiently managed account payments, investigated payment discrepancies, andcollaborated with the billing department to ensure accurate financial transactions.Demonstrated strong follow-up through effective email and phone correspondencewith members, ensuring clear communication of issue resolutions. Upheld strictadherence to HIPAA confidentiality laws to protect member information.Maintained detailed and organized records of customer interactions.Displayed a positive attitude and a high level of empathy when assisting members.Proactively contributed to the team's workflow efficiency by creating usefuldocuments and resources.

Managed inbound customer calls for order placement and project inquiries,delivering an exceptional customer experience.Provided valuable support in tracking truck shipments, offering insights intoestimated delivery times to keep customers well-informed.Contributed to inventory management by conducting accurate material counts,guaranteeing the precision of products available for sale.Offered walk-in customers expert assistance in processing orders and engaging ininformative discussions regarding product choices and options.

Worked as a temp in the Accounts Receivable department before being hired fulltimein the Engineering Department.As a Temp: Placed outbound calls to clients to reconcile accounts past due.Entered data into accounts spreadsheets for tracking payments made and clientaccount standing.Assisted with end-of-month reconciliation, and prepared document logs of accountsboth payable and receivable while organizing each job according to filingprocedures.As Engineering Clerk: Processed all documents arriving at the engineeringdepartment from the sales team.Reached out to project managers and contracted customers to gather anyadditional information needed for the detailing team to complete projects in a timelymanner.Upheld project organization through the company hard drive by scanning alldocuments and iterations of projects with correct labels and placements.Ensured that contracts were given to the correct people.Kept time-tracker logs of detailer projects for detailing supervisor to efficientlyassign difficult projects based on individual stats.Kept phone list for building up to date, managed recycling, ordered supplies fordepartments.Assisted designers in documenting tonnage and deck square savings, processedcut-lists and delivered to designers for work orders.Documented notes from all meetings to disperse to team members in recapemails.

Organized office space and created an efficient filing system.Prepared and completed finance contracts for motor vehicle sales.Coordinated with a conjoined repair shop to satisfy orders and schedule vehiclemaintenance for current and newly obtained vehicles.Collected payments from customers for in-house financing and assisted the officemanager with paying bills, running errands, processing incoming and outgoing mail,invoices, and booking for out-of-state expenses.Maintained customer relations including accounts and payments, and reached out topast due customers, and advised consequences for non-payments, such asvehicle shutdown and repossession.Prepared transactions for DVM title work including tax, tags, and title through theEVR program. Maintained accounts receivable and payable spreadsheet includingdaily deposits and payroll.Photographed vehicles and prepared the company website for sales.Utilized Photoshop for company logos, promotional material, and images for the onlineordering system. Created documentation to help ease customers to the new onlinepayment portal with concise directions that included visual aids.

Bachelor'S Degree, Clinical Psychology

Associate Of Science - As, Psychology