Crystal Hernandez Email & Phone Number

Orlando, FL, US

• Aligned cross-functional partners to deliver on the Designit service model, optimizing operational efficiency and customer satisfaction.
• Oversee consultant performance and operational management by providing guidance, feedback, and leadership to ensure day to day operational activity is in line to achieve/exceed KPI targets
• Accountable for review and signoff on monthly volume forecasts and staffing requirements
• Facilitate regular weekly and monthly business reviews with workstream management teams to identify and quickly resolve root causes for emerging issues
• Accountable for the Statement of Work (SOW) and consultant adherence/compliance
• Partner with Account Leads to manage contract renewals and changes

• Led implementation and go-to-market strategy of Microsoft Consumer Programs, expanding revenue streams and driving customer satisfaction.
• Developed and maintained staffing plans, optimizing team capacity and ensuring successful program execution.
• Provided transparent reporting on team capacity and utilization to Microsoft Client Team, ensuring progress visibility.
• Managed project timelines and milestones, ensuring on-time program launches and stakeholder alignment

• Spearheaded seamless production of promotional signage, ensuring project completion from ideation to delivery.
• Managed project lifecycle, master schedule, and stakeholder alignment for Microsoft Experience Centers and Campus Store projects.
• Collaborated with cross-functional stakeholders to drive project scope clarity and achieve business objectives.

Orlando, Florida

• Empower Best Buy employees and customers to discover, leverage, and implement cutting-edge Microsoft technology solutions
• Coach and inspire Best Buy store partners to achieve and surpass performance targets through effective collaboration and guidance
• Foster collaborative relationships with internal and external partners to create tools and program offerings that drive long-term, mutually beneficial outcomes
• Uphold the highest standards of Microsoft merchandising, ensuring compliance with the brand's guidelines for maximum impact

Jacksonville, Florida Area

Directed comprehensive store operations and oversaw the workflow processes of a 28-member team, including sales associates, service technicians, and inventory control experts.Ensured operational expenditures remained aligned with the budget.Conducted monthly audits to ensure financial accuracy and compliance.Supervised facility requests and maintenance.

Orlando, Florida Area

As the Inventory Control Expert, I held full accountability for the receipt of all incoming purchase orders and the development of accurate outgoing return orders. I completed daily cycle counts to ensure appropriate inventory counts and to limit inventory loss. I also monitored top selling inventory items vital to sustaining successful replenishment.

Boca Raton, Florida

I was selected to oversee the comprehensive and successful specialty store closing procedures in preparation for a full line store opening including the management of the full inventory and company asset return protocols. I coordinated with corporate teams on store inventory send back preparation, inventory cycle counts, large-scale return order.

Orlando, Florida Area

I directed the workflow processes to support scheduling, planning, and launch of in-store events. I expertly built and leveraged community relationships with schools, non-profit organizations, and businesses vital to store event success, store foot traffic increase, and reoccurring utilization of event space.Key Accomplishments: ~Implemented reliable.

Orlando, Florida Area

As the Consumer Product Advisor, I cultivated a loyal customer base by building exceptional relationships with clients through showcasing devices and services value in alignment with customer requirements. I consistently built my product knowledge that supported my ability to promote the brand and product sales.Key Accomplishments: ~Trained customers on.

Associate’S Degree, General Studies

High School

Activities and Societies: Spirit of Liberty Marching BandMember of the Spirit of Liberty Marching Band. Concert and Marching.