Cris Aigner Email & Phone Number

Hanover, MD, US

Release Train Engineer at Bank of America

Wayne, Pennsylvania, US

• Sr. Project Manager, (2021 to 2023) – Consultant to Charles Schwab
• Worked with 2 client-facing, web product lines within Schwab with emphasis on expanding digital reach.
• Coordinated 8 Scrum teams concurrently: Driving priorities, managing internal & external dependencies, focus on guiding synergies and fostering a consistent approach with repeatable processes
• Managed relationships with other business units to obtain project buy-in and prioritize project tasks
• Collaborated with Product Managers and Leadership to define and prioritize quarterly roadmaps based on analytics analysis
• Provided issue escalation and roadmap mitigation solutions when necessary to avoid project disruption

Oakland, California, US

• Responsible for all ServiceNow releases from testing through deployment, including SAFe Agile methodology adherence, Corporate Release & Change Management adherence, Scrum team alignment and release content
• Successfully managed over 50 releases per year for 9 Scrum teams as well as maintenance activities
• Redesigned release process to streamline and accelerate releases
• Worked closely with the KP Enterprise Release Management team to design protocol to further streamline releases
• Created or gathered all required artifacts
• Created release schedule based on program priorities

Oakland, California, US

• Managed Jira Project for the development group including, user role & responsibility management, designing & creating workflows as well as collaborating with Jira Platform Admins on Project enhancements
• Designed, created & managed Workflows, Dashboards & Reports
• Utilized JQL to create advanced logic for Saved Filters and Dashboards
• Insured application usability and consistency across Scrum teams through continuous verbal & written communication with all team members, including weekly meetings as well as on-demand assistance

Oakland, California, US

• ServiceNow – Implemented Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, Configuration Database Management.
• Collaborated with Scrum teams in backlog refinement activities to ensure project prioritization alignment
• Created an ROI calculation method, so that initiatives could be prioritized and weighted appropriately
• Implemented Remedy Infrastructure monitoring and automated recovery of JVM’s using HP OO technology

Petaluma, CA, US

• Managed multiple projects concurrently, including:
• Led the effort to procure and install 20 new servers thus enhancing the current production environment as well as created a new pre-production testing environment.
• Managed SmartIT for Remedy implementation.
• Led the infrastructure workstream for the CMS implementation
• Implemented Remedy infrastructure monitoring using ITCAM and automated JVM recovery using HP OO technology.

Round Rock, Texas, US

• Managed development and support of financial & transactional processing applications for a Fortune 500 client company. Supported over 50 users while managing up to 10 on-shore & off-shore resources. Participated in.
• Updated credit card Transactional Processing & Settlement. Immediate cost savings of $250K with additional potential annual saving of $750K.
• Designed & implemented an audit reporting process in which the method a dealer processes a credit card can be tracked, and thus incorrect behaviors can be corrected to insure the best possible interchange rates. Annual.
• Developed Business Cases for all projects including: Executive Summary, Objective, Current State, Future State, Options, Recommended Solution, RAID (Risks, Assumptions, Issues, and Dependencies), and Resource Cost.
• Leader in requirements gathering through one-on-one interviews for smaller projects as well as formal Project Definition Workshops (PDW) for larger complex projects.
• Managed the implementation, configuration & migration of Oracle Financials 10.7 to 11i utilizing on-shore as well as off-shore resources.

Round Rock, Texas, US

• Managed the application development and support of financial & transactional processing applications while reporting to the Applications Support Manager.
• Established a no-show fee to be charged when the unit was not picked up at the scheduled time and a rescheduling or cancellation was not initiated by the customer. Resulting in revenue of $720K per year.
• Implemented an additional service fee to be charged at the Point-of-Sale when a reservation was created via a customer service agent. Resulting in revenue of $50K per year.

Round Rock, Texas, US

Developed & supported a distributed MS Access Database application responsible for the commission calculation and payment of over 2,500 dealers, as well as the collection & aging of said dealer base. Over 50 users utilized this application daily.

Master'S Degree, Computer Information Technology: Database Technologies

Bachelor Of Science - Bs, Aviation/Airway Management And Operations