Cris Aigner Email & Phone Number

Hanover, Md, Us

Release Train Engineer at Bank of America

Wayne, Pennsylvania, Us

Sr. Project Manager, (2021 to 2023) – Consultant to Charles Schwab • Worked with 2 client-facing, web product lines within Schwab with emphasis on expanding digital reach. • Coordinated 8 Scrum teams concurrently: Driving priorities, managing internal & external dependencies, focus on guiding synergies and fostering a consistent approach with repeatable processes • Managed relationships with other business units to obtain project buy-in and prioritize project tasks • Collaborated with Product Managers and Leadership to define and prioritize quarterly roadmaps based on analytics analysis • Provided issue escalation and roadmap mitigation solutions when necessary to avoid project disruption • Maintained, created and/or gathered key project artifacts: Delivery approach, Risks, Dependencies, Issues, Testing approaches, Change requests, Roadmaps, Timelines, Monthly status reports, Confluence pages, etc. • Collaborated with team to request and manage a budget of over 6 million • Managed monthly & quarterly status reporting of both project & financial data to senior leadership

Oakland, California, Us

• Responsible for all ServiceNow releases from testing through deployment, including SAFe Agile methodology adherence, Corporate Release & Change Management adherence, Scrum team alignment and release content• Successfully managed over 50 releases per year for 9 Scrum teams as well as maintenance activities• Redesigned release process to streamline and accelerate releases• Worked closely with the KP Enterprise Release Management team to design protocol to further streamline releases• Created or gathered all required artifacts• Created release schedule based on program priorities• Collaborated with the Release Train Engineer (RTE), Product Owners & Product Managers to define quarterly roadmap for PI Planning events

Oakland, California, Us

• Managed Jira Project for the development group including, user role & responsibility management, designing & creating workflows as well as collaborating with Jira Platform Admins on Project enhancements• Designed, created & managed Workflows, Dashboards & Reports• Utilized JQL to create advanced logic for Saved Filters and Dashboards• Insured application usability and consistency across Scrum teams through continuous verbal & written communication with all team members, including weekly meetings as well as on-demand assistance

Oakland, California, Us

• ServiceNow – Implemented Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, Configuration Database Management.• Collaborated with Scrum teams in backlog refinement activities to ensure project prioritization alignment• Created an ROI calculation method, so that initiatives could be prioritized and weighted appropriately• Implemented Remedy Infrastructure monitoring and automated recovery of JVM’s using HP OO technology

Petaluma, Ca, Us

Managed multiple projects concurrently, including:• Led the effort to procure and install 20 new servers thus enhancing the current production environment as well as created a new pre-production testing environment.• Managed SmartIT for Remedy implementation.• Led the infrastructure workstream for the CMS implementation• Implemented Remedy infrastructure monitoring using ITCAM and automated JVM recovery using HP OO technology.

Round Rock, Texas, Us

Managed development and support of financial & transactional processing applications for a Fortune 500 client company. Supported over 50 users while managing up to 10 on-shore & off-shore resources. Participated in Steering Committee meetings with Senior Leadership to guide business direction, placing emphasis on the big picture while prioritizing individual projects. Balanced day-to-day “lights on” support in addition to managing 3-5 discretionary spend projects at a time that enhanced current systems, as well as developed new solutions. • Updated credit card Transactional Processing & Settlement. Immediate cost savings of $250K with additional potential annual saving of $750K.• Designed & implemented an audit reporting process in which the method a dealer processes a credit card can be tracked, and thus incorrect behaviors can be corrected to insure the best possible interchange rates. Annual savings of $50K.• Developed Business Cases for all projects including: Executive Summary, Objective, Current State, Future State, Options, Recommended Solution, RAID (Risks, Assumptions, Issues, and Dependencies), and Resource Cost Estimates.• Leader in requirements gathering through one-on-one interviews for smaller projects as well as formal Project Definition Workshops (PDW) for larger complex projects.• Managed the implementation, configuration & migration of Oracle Financials 10.7 to 11i utilizing on-shore as well as off-shore resources.• Implemented and maintained numerous custom EDI solutions utilizing a Value Added Network (VAN) provider that allowed vendors to be invoiced electronically, thereby reducing in-house resource costs. Transactions utilized include 810, 820, 850 & 997.• Identified and managed numerous projects to bring the client PCI & PII compliant.• Audited, designed, and documented Standard Operating Procedures (SOP) for SOX compliance.

Round Rock, Texas, Us

Managed the application development and support of financial & transactional processing applications while reporting to the Applications Support Manager.• Established a no-show fee to be charged when the unit was not picked up at the scheduled time and a rescheduling or cancellation was not initiated by the customer. Resulting in revenue of $720K per year.• Implemented an additional service fee to be charged at the Point-of-Sale when a reservation was created via a customer service agent. Resulting in revenue of $50K per year.

Round Rock, Texas, Us

Developed & supported a distributed MS Access Database application responsible for the commission calculation and payment of over 2,500 dealers, as well as the collection & aging of said dealer base. Over 50 users utilized this application daily.

Master'S Degree, Computer Information Technology: Database Technologies

Bachelor Of Science - Bs, Aviation/Airway Management And Operations