• Performed system integration, designed, and validated product improvements, and ensured up-to-date technical documentation for user manuals and existing/new equipment.• Conducted research on cutting-edge technologies, recommending solutions with a focus on implementation probability.• Coordinated and allocated manpower, materials, and equipment to maximize efficiency and productivity. • Facilitated communication and collaboration between engineering and other departments (e.g., sales, marketing) to ensure project alignment.• Ensured adherence to engineering change processes (ECR/ECO/ECN) while managing change requests.

• Provided exceptional support to ATG equipment users by troubleshooting problems, crafting solutions, and answering inquiries, ensuring prompt equipment restoration.• Guided clients through initial equipment installation and operation, fostering a smooth and successful experience.• Contributed to the development and upkeep of comprehensive client interaction records, reported issues, and documented resolved solutions.• Identified clients with equipment limitations and recommended upgrades, collaborating with the sales team to generate new business opportunities.• Conducted on-site client visits across North America for equipment installation, training, and support purposes.

• Provide comprehensive technical support and training on digital solutions to clients through various channels, including online sessions, telephone, email, and on-site visits.• Troubleshoot and repair hardware components, such as milling machines, 3D printers, and laser cutters, utilized in dental digital workflows, ensuring minimal downtime, and maximizing productivity.• Install and configure CAD/CAM systems for end users, providing comprehensive training to ensure their proficiency in operating the software.• Utilize a proactive approach to log, prioritize, troubleshoot, and resolve service issues reported by clients, ensuring timely closure, customer satisfaction, and accurate record-keeping using CRM and database systems.

• Coordinated daily staff duties and ensured that policies and protocols were followed by the team members.• Provided excellent customer service and tailored recommendations, resulting in positive reviews.

• Automated daily tasks to increase efficiency by 70% using Zapier and UI Path.• Analyzed and identified methodologies to improve the product quality and reduce the operational cost of the company, by improving the machine layout and proper coordination the staff. Moreover, introducing automated equipment to increase the output per hour from 180 units to 720 units.• Evaluated pricing proposals from suppliers and negotiated terms and prices.• Collaborated with 4 cross-functional team members (Sales and Marketing) to propose new strategies around product launch, existing SKUs, and awareness of the company.

• Successfully refurbished over 100 gym mechanical equipment, by disassembling the machines, cleaning of all the parts, and replacing bearings, belts, and electrical components (Such as sensors, main boards, alternators, etc.) and re-assembling the equipment with the new parts.• Diagnosed and successfully repaired electro-mechanical gym equipment, using troubleshooting techniques to identify the electrical or mechanical failure, and replacing or fixing the faulty part. • Introduced the first documentation of standard procedures of the company, list of equipment, common issues and troubleshooting of the equipment while simultaneously leading training and evaluation efforts to maintain quality standards.