Cristian Stefan Email & Phone Number

Dorval, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

• Troubleshoot escalated issues from tier 1 IT support team • Manage user's IT requests: assuring tickets are assigned and taken care based on priority, doing followup with the team and customers.• Manage user accounts, permissions and access in company's domain• Doing servers maintenance, assuring IT equipment is security compliant. • Respond to emails and phone calls based on priority• Respond to IT outages, contact vendors and escalate to minimize down time• Participate in client audit

Montreal, Canada Area

• Gestion des réseaux.• Modifier et mettre à niveau des réseaux.• Agir comme personne-ressource pour les dépannages les plus complexes sur le plan matériel et logiciel notamment pour l’installation et la configuration et au besoin, effectuer ces installations et configurations.• Rédiger des instructions d’utilisation des logiciels et des applications et participer à la formation des utilisateurs.• Assister les analystes dans la conception et l’élaboration de systèmes.• Contrôler l’exécution des travaux en informatique.• Coordonner le travail du personnel de soutien dans leurs tâches accomplies relativement à la réalisation d’opérations techniques.• Être disponible pour exécuter des tâches réseautiques à l'extérieur de l'horaire de travail.

Montreal, Canada Area

• troubleshooting and resolve escalated tickets for problems regarding workstations, networking, user access, Microsoft Windows 7, 8 and XP. • solve complex problems and ensure timely and effective problem resolution• identify and implement procedures to allow the first-tier Service Desk to resolve tickets without further escalation• attend meetings on the needs of clients in various projects also including planning, installation and configuration of LAN and computer systems on client site• technical support level 3

Montreal, Canada Area

Participate in the coordination and implementation of project “Windows Server 2008 Deployment”. The purpose of the project was to replace old IBM servers that were running Windows Server 2003 OS with new IBM servers running Windows Server 2008 R2 OS in all franchise stores nationwide. My job was to prepare the new servers by following the internal procedures (configuration of RAID, OS, TCP/IP…) address requests to various internal departments, backup the store critical data (sales and inventory) demote old servers from the domain, remote stage of new Windows Server 2008 R2, promote the new server on the Domain, create and modify GPOs, activating the new operating system, restore store data, QA check of data corruption, configuration for WinDSS software, identification, troubleshoot and documentation of the new compatibility and integration issues.Gain experience in the following domains:• Windows Server 2003, Windows Server 2008, AD, GPO, IBM Directory, Dameware, RDP, Citrix, RAID, Norton GHOST • project coordination and implementation

Montreal, Canada Area

Provide technical support and incident resolution of hardware/software issues that cover a variety of computer platforms, working in a fast paced environment and participating in 24/7 shift rotation. I kept informed of the latest products and technologies, software updates, emerging security alerts and virus and spyware issues. Maintain internal procedures for desktop infrastructure, follow defined procedures when developing and configuring desktops to ensure inter-operability and standards are maintained, handle support requests in a courteous and timely manner and follow up with customers to ensure issues have been resolved. Perform preventative maintenance including checking and cleaning of workstations, printers and peripherals and POS terminals to ensure a proper functioning of the client production environments 24/7.I developed skills such as: • customer support working in a fast paced environment and participating in 24/7 shift rotation, • strong communication skills, organizational skills, and time management experience, • networking planning, installation, configuration, troubleshooting and security• management of service parts which include managing of an inventory

Montreal, Canada Area

Provide hardware evaluation, diagnostic and reparation of used computers and laptops to be sold and assure technical support after sale, upgrade the systems to meet required specification for OS system to be installed on small servers, PCs and laptops like IBM's, Compaq, Dell, Toshiba and Hewlett Packard. Installed and configured Windows 2000, XP and 7, with drivers, updates, antivirus, basic troubleshooting of printer problems (HP, Kyocera, Oki and Cannon). Assure technical support which include software and technical maintenance, clean of computer virus, backup and recovery of client data, as well as professional office suite like Microsoft Office and Open Office.I developed skills in: • troubleshooting different computer problems, • knowledge of different computers and laptops hardware and software• customer support• MS Windows XP, Vista, 2000

Associate'S Degree, Human Resources Management/Personnel Administration, General, Attestation De Formation Pour Le Programme Gestionnaires Efficaces

Effective Managers is a management skills development program for newly employed first-level supervisors and managers. It is also aimed.

Attestation Of Collegial Studies (Aec), Cisco Certified Network Associate (Ccna)

Postgraduate Diploma In Computer Science, Architecture, Applications And Programming

Bachelor Of Public Administration, Public Administration