Crystal Johnson Email & Phone Number

Pikeville, Tn, Us

Naples, Florida, United States

• Develop, maintain and own learning and development programs such as open registration and leadership development workshops. • Create and curate career development resources to help employees further their career.• Track and analyze trends related to the learning and development programs available. • Collaborate cross-functionality to manage firm-wide professional development programs

• Develop, maintain and own learning and development programs such as open registration and leadership development workshops. • Create and curate career development resources to help employees further their career.• Facilitate monthly leadership development workshop in a virtual classroom. • Track and analyze trends related to the learning and development programs available.

• Day to day management of existing investment accounts that total $2.5B in AUM including cash management, generating reports on a regular basis and receiving phone and email requests from wealth managers and direct clients.• Collaborated with Executive Management to outline desired candidate competencies as well as create and managed online job posting.• In charge of screening potential candidates for open positions including scheduling interviews and conducting initial interviews.• Gallup Strengths Champion, Member of WINS and NEXT Business Resource Groups as well as participant of the ERG Group Mentorship program.

Naples, Florida

More than 30 years ago, Wasmer Schroeder was founded on the principles of an unwavering commitment to service and a dedication to managing fixed income the right way. From its beginning, the firm has held steadfast in its spirit of collaboration—doing what’s right for the advisors, investors, and institutions for whom we manage money. We do right by doing right by them—knowing their businesses, understanding their goals, and consistently finding solutions to meet their needs. As an active fixed income manager with a team of investment professionals across tax exempt and taxable strategies, we are dependable, collaborative, and insightful in our approach. Backed by research and emboldened by technology, our hands-on team is a true partner to the advisors, investors, and institutions who give us their trust.

Tampa/St. Petersburg, Florida Area

• Led the ministry as a volunteer while still working at Chase as a corporate trainer from March 2017 – December 2017 when I was hired as full-time staff.• Support a ministry of an average of 290 children per week and lead over 125 volunteers.• Organize several large events each year including 2 weeks of Summer Camp, Back to School Bash, Promotion Sunday, Halloween Party and more.• Routinely organize and lead 5 services per week, each including 5 different classrooms and over 14 different volunteer positions in each service.• Staff volunteers for church-wide events such as women’s and men’s groups and base classes.• Choose curriculum specific to each classrooms age level and organize all items needed for volunteers to teach this curriculum.• Hold monthly training sessions for volunteers as well as regular leadership development meetings with key lead volunteers within the ministry.• Identify, recruit & follow up with new volunteers.

Tampa/St. Petersburg, Florida Area

• Led corporate training classes of 15-20 new hires in both Credit Card Lending as well as Credit Card Collection.• Managed new hires for duration of class including tracking attendance, performing disciplinary meetings, implementing IDP’s, tracking performance and working as the liaison between them and the department they were going to.• Taught 13-week course for Credit Card Lending which had a requirement to pass a panel test in order to remain employed after 7 weeks of training. I was 1 of only 2 corporate trainers to have a 100% passing rate.• Developed and implemented new training material by designing and then proposing to the appropriate department heads through several meetings and correspondence. • Managed the HR SharePoint site for multiple training site locations.

Tampa/St. Petersburg, Florida Area

• Assist in side by side, one on one coaching sessions with new hires to identify areas of improvement and assist with additional training through these side by sides as well as through emails to the team.• Invested in my team and its success by developing a quick reference guide to assist employees with creating a more efficient working environment. This guide was also sent to senior leadership to assist in the renovation of the iLend homepage.• Aid as a SME by walking the floor as well as assist in daily team chats.• Involved in the NCE Community Culture Committee by designing desk drops for events such as Light It Up Blue, Carry the Load among others which are used across multiple sites, decorating visual focal points as well as engaging team members to participate in events.• Awarded the MVP award twice for receiving the most 5 Key recognitions within the Tampa site.• Was promoted to corporate trainer for new hires in this position after just 9 months due to my success as an agent.

Tampa/St. Petersburg, Florida Area

• Developed training material specific to the Escalation Advocate role which did not exist prior to my joining the team.• Facilitated training classes of 2 – 6 associates. This included being in a classroom environment as well as on the job training such as side by sides. • Presented weekly huddles to the team to ensure consistency across the LOB.• Acted as the POC for any matter related to the team while my manager was out of office.• Assisted in multiple team chats at once as a SME across the LOB• Responsible for generating reports on a weekly basis which included the number of calls taken and number of calls dropped within each skill, service level, team AHT and shrinkage into excel documents as well as graphs to show trends from previous week, month and YTD.• Designed a procedure portal which housed over 100 procedures specific to my LOB.• Updated each procedure before uploading to the new portal including ensuring each procedure was up to date procedurally as well as updated formatting to be easier to navigate from an associate perspective. I was also responsible for reviewing and updating procedures as they were updated.