Chris Robin Email & Phone Number

Austin, Texas, United States

My day-to-day tasks vary greatly as my position covers many roles, ranging from -- Assessing client or project needs and recommending hardware and software to meet those needs.- Ensuring optimal system performance and scalability through system performance tuning and capacity planning.- Provisioning complex high availability (HA) or cluster environments using Windows and Linux operating systems, MySQL, MSSQL, Hyper-V, ESXi, Proxmox, XenServer, AWS, and Azure.- Configuring DNS, network adapters, Firewalls, Load Balancers, VLANs, Site-to-Site and SSL VPNs, and internal networks. - Setting up network-level storage devices to meet clients' environmental needs and expectations, typically utilizing TrueNAS, cloud storage, or custom block-level storage appliances.- Provisioning, configuring, and maintaining internal monitoring and disaster recovery tools to help prevent, alert to, and recover from worst-case scenarios and ensure application and server reliability.- Creating internal tools for ease of installation, updates, and maintenance of internal systems, typically utilizing Bash, Python, or Powershell.- Automating system administration tasks using scripting languages such as Bash, Python, or Powershell.- Monitoring public communication and client interactions to ensure they receive the best support possible.- Performing software patching and updates to keep systems up-to-date and secure.- Providing hands-on guidance, training, and assistance to colleagues and juniors as requested or necessary.

Austin, Texas, United States

Provided outstanding customer and internal support for basic and complex user environments through tickets. - Taking ownership and responsibility over issues while displaying confidence and understanding when speaking to customers.- Working various Ticket Queues, depending on the ever changing queue volumes on a daily basis.- Monitoring the performance and stability of large server farms- Performing Mitigation of Network Level Attacks and Server Level Compromises on VPS and Dedicated Servers; identifying root causes of issues, updating software, and patching vulnerabilities as required.- Troubleshooting and repairing issues within websites based on minimal and verbose error reporting using Linux command line interface.- Diagnosing complex customer application issues and providing quick and accurate solutions within a collaborative environment.- Installing, configuring, and maintaining services such as Apache, Ngninx, MySQL, Exim, Varnish, and MemCached; primarily LEMP and LAMP stacks.- Working within a close-knit team environment to assist and support fellow Admins with any issues they may have trouble resolving.- Employing various versatile Linux CLI tools, such as sed, awk, grep, curl, dig, wget, and various bash and python scripts to diagnose and repair various issues within the hosting environment.- Using IIS, PowerShell, and RDP to repair and maintain Windows Environments- Handled over 6,000+ Calls, 15,000+ Chats, and 7,600+ Tickets.