1. Business ManagementDevelop and execute strategies to grow the company.Manage finances, including budgeting, invoicing, and ensuring profitability.Build and maintain relationships with clients, subcontractors, and vendors.2. Client RelationsCommunicate with potential and existing clients to understand their needs.Handle inquiries, provide cleaning proposals, and ensure client satisfaction.Oversee the quality of services delivered to maintain a strong reputation.3. Subcontractor ManagementRecruit, interview, and partner with subcontractors for cleaning, handyman work, and other services.Offer opportunities with flexible pay scales, allowing subcontractors to accept or decline jobs.Ensure subcontractors have the tools, transportation, and skills required for their roles.4. Operations OversightCoordinate scheduling for cleaning and labor projects.Ensure all services are delivered efficiently, meeting or exceeding client expectations.Address operational challenges, such as last-minute client requests or staffing adjustments.5. Business DevelopmentExpand service offerings to include additional areas like demo work, deconstructuring, and commercial cleaning.Foster partnerships and collaborations, such as 50/50 revenue splits with cleaners or teaming up with experienced handymen.Identify opportunities to scale the business into new markets, particularly commercial cleaning.6. Branding and MarketingPromote the business through the company website, social media, and networking opportunities.Ensure the brand reflects professionalism, reliability, and quality.7. Problem-Solving and Decision-MakingAddress day-to-day challenges, whether operational, client-related, or subcontractor issues.Make strategic decisions to keep the business competitive and efficient.

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary softwareNegotiate customer and/or client approval of project scope and estimateSchedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractorsReview job site documentation to support the services provided and ensure proper client requirements and billing processMaintain written communication with customers, teammates, vendors, and insurance representativesManage production expenses including equipment, vehicles, and other material assets

• Renting self-storage spaces & selling our store merchandise• Scheduling personnel as required for office and maintenance • Managing budgets associated with cost of operations and labor expense• Work face-to-face with customers and building excellent rapports while enhancing customer service, sales skills and experience• Ensuring the proper training of all personnel on-site• Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials• Scouted competition including specials; rates; discounts; occupancy; property features/benefits• Marketed areas by mapping & visiting potential customers to boost sites revenue

• Growing existing customer base by upselling and cross-selling additional products and services• Negotiating service agreement renewals • Controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations • Providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners, soaps, restroom paper supplies and other ancillary products.• Driving a company-owned vehicle to and from numerous customers stops throughout the day.

-Resolved our staffing levels with a 50% decrease in our employee turnover rate by improving the Hiring process -Managed over 100 staff members during the maximum periods of operation -Created incentive bonuses for employees to attain once they met their monthly sales goals -Investigated and resolved customer inquiries and complaints in an empathetic manner. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. -Cross-trained all employees to be efficient in all areas of the facility -Frequently created strategies which resulted in positive results -Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performingreference checks Preparing or updating employment records related to hiring, transferring, promoting, and terminating Ensuring new hire paperwork is completed and processed

~Managed a car rental office while ensuring that the branch reached any goals it had for total rentals per month, renting luxury vehicles or selling rental insurance policies~Provided administrative duties, including interviewing, hiring, training, scheduling, career coaching and management, performance reports, and supervising employees~Planned and prepared work schedules and kept records of employees work schedules and time cards~Prepared and reviewed various reports, including location performance, sales, inventory forecasting, reservation, rates, overdue and due back, fleet maintenance~Established and implemented policies, goals, objectives, and procedures for departments~Managed employees through staff development, performance evaluation, and corrective actions~Resolved customer service issues directly, by phone or written response in accordance with company standards~Ensured that all staff is in compliance with organizational policies and procedures~Worked on several projects at once, which requires good communication skills, & being detailed-oriented

Built sales and maximized profits by effectively interviewing, developing and communicating company and guest expectations to entire team~Made daily decisions regarding time management, upholding product quality, cleanliness and company standards~Monitored cost control, financial accounting, inventory levels and labor management~Taught and motivated team to maintain high quality guest service and safety~Continually planning while staying organized, multi-tasking, paying close attention to detail and bringing a high level of energy on a daily basis

~Developed and processed clients pictures within an hour~Supervised the employees and lead training for new employees~Monitored store operations~Posted payroll and cycle counts~Photographed infants to adults in a professional studio~Conducted interviews and assets applicants qualification~Promoted sales with customers