Carlos Robledo Email & Phone Number

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

Leading Managed Analytics Services and Applied Analytic Consulting engagements with clients and help clients implement use cases based on Nexidia-generated data and metrics, from Discovery thru Operationalization. Leading the team of analysts assigned to each of our Managed Analytics clients. Driving new client adoption of Nexidia, from startup to.

Alpharetta, Georgia, United States

Greater Atlanta Area

Manage consulting engagements for key client accounts using the NICE Satmetrix platform, while leading crossfunctional teams to support a multi-million book of business. Provide actionable analysis, insights, and recommendations on business performance for executives to address CX issues and key performance metrics.In charge of major discovery initiatives.

Greater Atlanta Area

Responsible for taking all data gathered from our customer satisfaction programs and consult with the client to develop action plans and next steps to transform the client’s business model to address customer concerns.Present findings to key client stakeholders and project sponsors (up to and including Senior VP level executives) and assist them with.

Greater Atlanta Area

Enable our clients to deliver and effortless, consistent and personalized customer experience. Customer Success is the next step beyond our industry-leading technology, providing consulting and transformation services to realize our customer's goals and values. Customers leverage myself and our team for the expertise of our global managers and our vast.

Alpharetta, GA

Responsible for taking and analyzing all our polling data to design and develop actionable insights for all NICE Fizzback’s (later NICE Satmetrix) North American clients. Provide clients with professional and actionable insight reports that will provide additional value above and beyond our dashboard offering.Assist sales executives in project kick-off.

Greater Atlanta Area

Assigned to be the primary point of contact for clients after a project is sold, from inception to delivery. This included requirement gathering, documentation of tasks and milestones, communication between internal and external customers, and creation of project workflows.Led operations teams of four to five members to deliver actionable insights for some.

Greater Atlanta Area

Assigned to manage projects and be the point of contact for our clients. Manage the day-to-day operations of our surveys and research projects. In charge of creating timeline of all deliverables, as well as obtaining the resources required to accomplish all tasks on time and to client’s specifications.In charge of questionnaire creation, review and.

Participated in the design, development and programming of Infosurv's online surveys. Carried out and supervised all tasks related to maintenance of survey projects such as drafting and sending all survey invitations, as well as running computer-generated reports. In charge of all internal IT systems such as Exchange server, network infrastructure, backup.

Atlanta, GA

PKT Foundation is the Alumni arm of the GA Tech chapter of Phi Kappa Theta Fraternity. It is a non-profit organization that serves as the landlord for the undergraduate chapter and house, as well as provide them with support and advice. We also provide services to all alumni, from newsletters to social events. "Give, expecting nothing thereof" is the.

Worked all summer months in the specified range, for a total of about 12 months.Performed various office tasks related to the field operations department, such as rotating questionnaires, data entry, verbatim coding, CATI system maintenance and programming, monitoring phone interviewers, and minor questionnaire design.Participated as an interviewer for.

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Activities and Societies: Treasurer and class representative of Graduate Student Council, Project Team Lead for Capstone.Attended and.

Bsm, Marketing, Research, It

Activities and Societies: Phi Kappa Theta Fraternity, including e-board multiple years. Building Manager for Student CenterActive member.

Math And Sciences

Activities and Societies: Science Bowl Team, Student Council, Chess Club, Soccer TeamDuring my time at Notre Dame I was involved in not.