Technical Consultant - Lead
Current-Lead Consultant in the Americas Region, responsible for implementation of complex integrations involving Sprinklr and 3rd party systemsincluding Social, Customer Relationship Management systems (CRM), Contact Center as a Service (CCaaS), Digital Asset Management (DAM)and Analytics platforms for some of the worlds most loved and recognized brands.-Provided solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements andbest practices.-Leveraged 3rd party APIs to be consumed within Sprinklr workflows.•Assisted Product and Engineering teams in identifying product gaps and new features.•Collaborated closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues andplan for changes, enhancements and new customer provisioning.-Led a cross-functional team to develop comprehensive technical writing documentation, improving user accessibility and reducing customersupport queries through the use of Microsoft Word and Confluence.