Ceene Randle Email & Phone Number

Remote

Greater Los Angeles Area

• Provided support to a strategic portfolio of clients, schools and school districts with a revenue of over $1.5 million dollars. Developed and maintained relationships with key accounts to overall enhance the customer.
• Provided presales support, fulfillment, implementation planning, and professional development support.
• Managed portfolio of 150 clients with a reported revenue of over 1.5 million dollars.
• Oversaw onboards of strategic new customers to ensure a smooth deployment of services post sale.
• Managed and addressed customer concerns and issues with internal teams for resolution plans.
• Served as an internal liaison to marketing, product management and other internal teams for solution implementation input.

• Provided support to college and university clients, as well as high school counselors. Responsible for communicating with institution representatives on a regular basis to implement and maintain XAP systems. Collected.
• Managed portfolio of all 23 California State University campuses, 114 California Community Colleges.
• Trained College and University employees to use CCCApply.org, CSU Mentor and other XAP products.
• Instrumental in the implementation of eTranscriptCA at several Southern California colleges and universities.
• Hired, trained and supervised three (3) Client Services Managers.

Performed Federal Financial Aid compliance audits. Reviewed transactions, documents, records, reports and procedures, and prepared prescribed audit work papers in accordance with generally accepted audit principles. Submitted written findings and recommendations for each investigation.

Developed, negotiated and finalized student financial plans consistent with financial planning policies and procedures and Federal/State regulations for awarding aid. Worked closely with students and their families to ensure the plan and re-plan continue to best meet the families' needs. Counseled students on all acceptances and other matters related.

Conducted need analysis to determine student financial aid options. Counseled students regarding financial aid eligibility and responsibilities. Reviewed and processed student financial aid applications. Conducted Student Loan Entrance and Exit Interview Sessions. Advised students about debt management, budgeting and fiscal responsibilities. Processed and.

Analyzed, defined and documented business requirements for specific projects. Supervised project teams from inception through implementation. Established and implemented a system for storage and retrieval of documentation necessary for defending regulatory violation appeals which increased the number of successful appeals and saved thousands of dollars..

Analyzed and resolved client, guarantor and employee calls and issues. Administered system access. Conducted semi-annual audit. Trained clients and users on how to use the Student Loan Servicing System. Tested and evaluated Help Desk software.Trained and supervised Help Desk personnel.Prepared daily, weekly and monthly management reports used to display.

Processed necessary financial adjustments on defaulted accounts. Assigned daily job tasks to Default Representatives. Performed quality control functions.Successfully trained and supervised 50 Customer Service and Default Representatives which increased productivity and customer satisfaction.Prepared daily, weekly, and monthly management reports.