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Chris Yates Email & Phone Number

Operational Excellence Manager - Claims at Zurich Insurance
Location: Greater Sydney Area, Australia, Australia 9 work roles 6 schools
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Current company
Role
Operational Excellence Manager - Claims
Location
Greater Sydney Area, Australia, Australia
Company size

Who is Chris Yates? Overview

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Quick answer

Chris Yates is listed as Operational Excellence Manager - Claims at Zurich Insurance, a company with 45683 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Chris Yates.

Chris Yates previously worked as Head of Marketing Operations at Tabcorp and MBA Student at Macquarie Graduate School Of Management. Chris Yates holds Mba, Management from Macquarie Graduate School Of Management.

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Email format at Zurich Insurance

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Zurich Insurance

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Profile bio

About Chris Yates

An experienced leader, manager and consultant who helps businesses improve performance: efficiency, customer service, quality and staff engagement… leading to tangible financial benefits- A track record of managing successful business improvement / change programs- Extensive experience in senior leadership positions, having had responsibility for managing large operational teams of up to 140 people.- A reputation for successful collaboration with stakeholders and building strong working relationships- Demonstrated capability to train, coach and mentor leaders at all levels to improve their management skills and capability- Proven capability to work with leaders to establish structured management operating systems: management tools, practices and behaviours that lead to increased consistency of delivery and superior operational performance- Strong analytical capability to Define, Measure and Analyse processes and data, as well as the structure and change management experience to Improve and Control i.e. find simple solutions and operationalise them- A broad range of experiences with different businesses including call centres, resource planning, insurance claims, underwriting, mining, administration, sales and retention, superannuation, community housing, employee share plans etc

Listed skills include Strategy, Stakeholder Management, Management, Business Process Improvement, and 28 others.

Current workplace

Chris Yates's current company

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Zurich Insurance
Zurich Insurance
Operational Excellence Manager - Claims
Sydney, NSW, AU
Website
Employees
45683
AeroLeads page
9 roles · 25 years

Chris Yates work experience

A career timeline built from the work history available for this profile.

Head Of Marketing Operations

Sydney, Australia

Tabcorp's Wagering and Media business operates the TAB and SKY brands throughout Australia, with $AU15B sales and $AU2.5B revenues. Digital has grown to 50% of the business, whilst retail consists of 4,500 agency, hotel, club, racing and sports venues across Australia.The Marketing team consist of: Marketing and Communications, Brand, Content and Creative.

Mba Student

Accounting for ManagementMarketing ManagementHuman Resource ManagementFinancial ManagementInformation & Decision AnalysisCorporate AcquisitionsStrategic ManagementInvestment ManagementOrganisation BehaviourFoundations of Management ThoughtOperations ManagementLeadership & MotivationAdvanced Financial ManagementProject Based ManagementNegotiation Theory &.

Jan 2011 - Nov 2019

Management Consultant

Coxswain Alliance is an operational improvement consulting firm providing a broad spectrum of consulting services from visioning and strategy to implementation. As a team of business consultants, we help organisations navigate the process of change needed to identify and convert opportunities within their operations to actual business benefits and desired.

May 2012 - Jul 2019

Employee Share Scheme Manager

Computershare is a global leader in transfer agency and share registration, employee equity plans, proxy solicitation and other specialised financial, governance and communication services.The role is responsible for leadership of the 10 x Employee Share Scheme team members and the management & delivery of a high quality services to clients. The role has.

Jun 2009 - Dec 2010

Operations Manager, Shared Services

Reporting to the Chief Customer Officer, the Operations Manager, Shared Services role is a senior management role within ING's Customer Operations team. The role has leadership responsibility for 150 people and 11 teams across a number of "Shared" customer service areas, for all of ING products, including the Transaction Processing Centre, Legacy products.

Sep 2008 - Aug 2010

National Customer Service Manager (Oneanswer)

Reporting to the Head of Customer Service, the National Customer Service Manager (OneAnswer) is responsible for the day to day back office operations of ING's flagship OneAnswer products).The OneAnswer role has leadership responsibility for 70-80 people in 7 Superannuation, Pensions, Retail and Wholesale trusts teams. The teams are responsible for all.

Mar 2008 - Sep 2008

National Customer Service Manager (Transaction Processing Centre)

Reporting to the Head of Customer Service, the National Customer Service Manager - Transaction Processing Centre (TPC) is responsible for the day to day operations of the TPC including opening, sorting, scanning and indexing of all incoming mail, banking cheques as well as processing all cleanskin contributions and rollovers. It also has responsibility for.

Aug 2006 - Mar 2008

Customer Service Manager

Amp
2001 - 2004 ~3 yrs
Team & coworkers

Colleagues at Zurich Insurance

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6 education records

Chris Yates education

Mba, Management

Macquarie Graduate School Of Management

Graduate Diploma In Applied Finance And Investment, Investment Analytics

Securities Institute

Education record

Peninsular Grammar

Education record

Peninsular Grammar
FAQ

Frequently asked questions about Chris Yates

Quick answers generated from the profile data available on this page.

What company does Chris Yates work for?

Chris Yates works for Zurich Insurance.

What is Chris Yates's role at Zurich Insurance?

Chris Yates is listed as Operational Excellence Manager - Claims at Zurich Insurance.

Where is Chris Yates based?

Chris Yates is based in Greater Sydney Area, Australia, Australia while working with Zurich Insurance.

What companies has Chris Yates worked for?

Chris Yates has worked for Zurich Insurance, Tabcorp, Macquarie Graduate School Of Management, Coxswain Alliance, and Computershare.

Who are Chris Yates's colleagues at Zurich Insurance?

Chris Yates's colleagues at Zurich Insurance include Andrew Thompson, Vicky Ryan, Tami Barber-Reedy, Michelle Van Der Valk, and Erick Roberto Ramirez Martinez.

How can I contact Chris Yates?

You can use AeroLeads to view verified contact signals for Chris Yates at Zurich Insurance, including work email, phone, and LinkedIn data when available.

What schools did Chris Yates attend?

Chris Yates holds Mba, Management from Macquarie Graduate School Of Management.

What skills is Chris Yates known for?

Chris Yates is listed with skills including Strategy, Stakeholder Management, Management, Business Process Improvement, Management Consulting, Change Management, Leadership, and Strategic Planning.

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