• Working professional hair and makeup artist primarily servicing the bridal and special occasion industry. • Manage all operations of the business: fiscal reports, catering and special events, developing marketing strategies, client contracts and identifying business opportunities for growth.• Proven ability to foster and maintain relationships with relevant vendors.• Schedule and manage 12+ independent contractors to service 100+ clients annually. • Freelance experience with prestige brands such as MAC, Benefit and Dior.• 14 local and national publications.

• Calendar maintenance - planning and scheduling meetings, teleconferences and travel, crafting both internal and external correspondence.• Completed personal and professional errands to include lunches, marketing, and supplies.• Developed and maintained relationships with neighboring businesses and other industry professionals. • Oversaw all marketing and event projects to include supplies, presentation, calendar input, deadline compliance and execution. • Assisted with email and phone communications between clients, colleagues, and staff. • Managed social media platforms to include Instagram, Facebook, Youtube, and Pinterest. Increasing social engagement by 20%.• Worked closely with graphic designer to create social content, webinars, videos, classes, and brand overhaul.

• Managed staff and schedules for 10 employees, daily office operations, business relationships and collections for surgery center, clinic and spa. • Developed on-boarding protocol to enforce compliance of required credentials and employee retention.• Developed and implemented new training material for surgery schedulers, resulting in a 90% closure rate.• Successfully transitioned billing companies, resulting in 15% improvement on insurance collections.• Audited outstanding patient collections accounts to determine areas of improvement; developed office protocol that improved up-front collections by more than 50%. • Proven ability to maintain HIPPA compliance.

•Managed and prioritized 2 doctors, 4 assistants and 3 hygienists’ surgeries, patient schedules and meetings by effective communication, problem solving and time management. • Led staff meetings and took detailed notes for effective implementation of ideas and policies. • Audited and prepared daily, weekly, and monthly financial, new client and surgical reports. • Provided detailed treatment plans and explanation of fees to patients. Assisting patient in making financial arrangements for treatment.• General office duties such as maintaining coffee bar, cleanliness of waiting area, taking care of lunch and catering orders, and arranging meeting rooms for conferences and meetings.• Submitted pre-authorizations to insurance companies for proposed treatments.• Proven ability to maintain HIPPA compliance.

• Calendar maintenance - planning and scheduling meetings, teleconferences and travel, crafting both internal and external correspondence.• Completed personal and professional errands to include lunches, marketing, and supplies.• Developed and maintained relationships with neighboring businesses and other industry professionals. • Oversaw all marketing and event projects to include supplies, presentation, calendar input, deadline compliance and execution. • Assisted with email and phone communications between clients, colleagues, and staff.

• Primary point of contact for doctors, patients, billing and human resources. • Implemented and maintained front office operations, resulting in a more efficient and streamlined flow.• Created, charged and accurately coded patient charts to maintain timely insurance collections.• Managed incoming calls and handled all day to day patient scheduling, supply ordering and bank deposits. • General office duties such as maintaining coffee bar, cleanliness of waiting area, taking care of lunch and catering orders, and arranging meeting rooms for conferences and meetings.• Assisted RN’s in submitting pre-authorization to insurance companies. • Proven ability to maintain HIPPA compliance.

• Provided customized skin care; utilizing in-depth knowledge of product lines, ingredients, and new technologies.• Performed facial and body hair removal by assessing hair and skin types to determine wax type and process most effective for client.• Applied training in chemical and micro-dermabrasion technologies to provide specialty rejuvenation treatments.• Catered treatments to individual skin types and corresponding products, offering informative guidance to clients.

• Maintained 22 state licenses and stayed current on insurance laws. • Handled 25+ daily calls in a high volume, fast paced call center.• Prepared personalized insurance quotes, overcame objections, and effectively closed sales; consistently ranking amongst top 50 sales agents. • Proven ability to maintain privacy and handle sensitive and confidential information.