Crystal Dodd Email & Phone Number

Hagerstown, Maryland

-203k Renovation Loan Specialist-FHA, VA, Conventional loan products-NMLS licensed-Devoted to providing excellent Customer Service

• Supervise a staff of 8 employees• Delegate and assign work amongst staff• Improved training practices used to train new hires• Provide excellent customer service to internal departments and outside vendors/investors• Provide guidance and support to team members via telephone, email, instant messaging and screen sharing• Maintain monthly vacation/time off calendar• Compile and report monthly production statistics of team members used for performance evaluations• Conduct quality control of claims filed to ensure accuracy• Maintain departmental spreadsheets used to document and track progress of issue resolution

- Trained new and existing staff- Assisted in testing of new systems and applications- Filed claims for losses to private investors- Reconciled aged/problem files to collect outstanding funds due, preventing considerable write offs- Disputed claim denials to recoup substantial losses on claims denied in error