Crystal Johnson Email & Phone Number

Philadelphia, Pennsylvania, United States

● Maintain client relationship by processing clerical and monetary requests on theiraccounts, while focusing on the attention to detail to prevent errors● Used the LEAN management tools● Gained leadership experience by leading multiple problems solving, but one big win wasto increase efficiency and adherence within our team● Managed a project around the back-end system to avoid unnecessary fallout using crosscollaboration, process improvement and stakeholder management● Accepted the role of a “Subject Matter Expert” SME for our monetary exchanges● Trainer for new hires which helped with development and coaching for specific processes● Member of BOLD and WILS to help with VG commitment to diversity, equality andinclusion.

- Handled in-bound and outbound calls-Assisted clients with their elected benefits-Communicated with the clients via email or written correspondence

-Served as the first point of contact for customers to assist clients with their annual health benefits-Identified and solved client needs by providing needed information regarding their life insurance and premiums-Helped clients understand their benefits and explaining their choices

-Intermediate term PCH level of care therapeutic residence specializing in Trauma Focused Cognitive behavioral therapy for eight ages 13-16-Conducted weekly clinical, community and pyscho-educational groups-Submitted client contact notes, group notes and assisted with other paperwork-Identified clients strengths. coping skills and treatment goals-Attended treatment meetings & check-ins-Utilized and learned de-escalation skills, behavior management and trauma informed coursework

● Maintain treatment area● Prep for therapy session● Help to transport patients● Under direct supervision from a licensed therapist assisted with group and individualpatient treatment● Working knowledge of microsoft products and computer programs