Crystal Hernandez Email & Phone Number

New Braunfels, Texas, United States

Developed and maintained quality assurance procedure documentation.Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies on strict deadlines.Recorded findings of inspection process, collaborating with quality team to implement corrective actions. Participated in 100+ departmental meetings to establish short and long-term strategy.Created and revised procedures, checklists and job aids to reduce errors. Administered 300+ internal quality audits and assessed results to inform corrective action measures.Addressed non-conformance issues, pausing production to correct errorsCompiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.Analyzed quality and performance data to support operational decision-making. Monitored KPIs to proactively address bottlenecks and quality issues.Used PowerBI to create 200+ presentations, flowcharts and graphs detailing data analysis results.Answering inbound phone calls with customers and fulfilling their needs when needed.

San Antonio, Texas, United States

Assisted in creating and implementing user-friendly and SEO-driven content guidelines. Edited and proofread content for accuracy and readability.Conducted research and collaborated with subject matter experts to develop accurate content. Maintained content marketing calendar to schedule creation and delivery deadlines.Utilized analytics and site metrics to determine areas of improvement.Approved, reviewed and edited content flowing to the website.

Assist and supervise children with ADHD, Autism, and other intellectual disabilities.Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.Scheduled and accompanied clients to medical appointments.Transported individuals to events and activities, medical appointments, and shopping trips.Remained alert to problems or health issues of clients and competently responded. Helped clients manage money, pay bills, and shop for groceries or personal items.

Developed retailer market business plan and sales strategy to attain company sales goals and profitability.Oversaw and manage implementation activities to adhere to retailer program policies.Answered customer questions about products and services, helped locate merchandise, and promoted key items. Participated in retailer network business management activities to maintain operational standards.Implemented improvement initiatives to enhance sales performance and meet targets and objectives.

In charge of the cash register and collecting money and giving back change to customers. Overlooked the dining area by maintaining cleanliness and customer satisfaction. Prep some food items such as the celery sticks, sandwich prep, wing sauces, etc. Answered questions about store policies and addressed customer concerns.Worked closely with the shift manager to solve problems and handle customer concerns.Restocked and organized merchandise in front lanes.Greeted customers entering the store and responded promptly to customer needs.

Variety of jobs such as substituting, filing, calling parents, lunch monitoring, etc. Sorted and organized files, spreadsheets, and reports.Prepared project presentations and reports to assist senior staff.