I am a Business Specialist at DTE Energy, a leading energy company in Michigan, and a Customer Care Representative at Gulf Power Company, a subsidiary of Southern Company that provides electricity to customers in Florida. I have over 11 years of experience in the energy and hospitality sectors, and I am certified as an Administrative Assistant by the Michigan Business & Technical Institute. I am also pursuing a Bachelor of Arts in Human Resources Management and Services from DeVry University, with an expected graduation date of December 2024.My core competencies include customer service, data analysis, report generation, contract administration, and project coordination. I use my analytical skills and Microsoft Office proficiency to support the business operations and strategy of DTE Energy and to deliver high-quality service and solutions to customers and stakeholders of Gulf Power Company. I am a team player who values collaboration, communication, and continuous learning. I am passionate about customer service and business administration, and I strive to contribute to the success and growth of the organizations I work for.