Crystal Angulo Email & Phone Number

Remote

Provided support to internal representatives via chat, email, and phone, offering expert guidance and resolving inquiries to ensure smooth daily operations.Demonstrated extensive knowledge of Medicare health benefits, claims processes, and associated guidelines.Utilized strong verbal and written communication skills to interact effectively with internal.

Remote

Successfully trained, coached, and mentored a team of customer service representatives in policies, procedures, and best practices.Identified trends in customer complaints or inquiries to address issues proactively.Monitored customer interactions to ensure adherence to service standards and improve quality.Enhanced service quality through in-depth.

Remote

Handled customer complaints and inquiries, providing timely and efficient resolutions for Medicare beneficiaries.Utilized problem-solving skills to address complex customer inquiries and resolve billing issues with insurance providers.Maintained accurate customer records and updated databases with timely data entry.Collaborated with other departments to.

Merritt Island, Florida, United States

Promoted and sold cruise and vacation packages to customers, leveraging in-depth knowledge of Port Canaveral’s offerings and services.Tracked KPI's with CRM software to track sales leads, agent performance, monitor customer interactions, and maintain up-to-date records of client communications and sales progress.Assisted cruise customers through phone.

Gold River, California, United States

Provided leadership and direction to a team of 20+ call center representatives, ensuring customer satisfaction goals were achieved.Assisted with escalated calls when needed, providing guidance to agents on best practices for handling difficult customers.Performed regular coaching sessions with staff members to enhance their knowledge base, technical.