Crystal Rodriguez Email & Phone Number

Roy, Utah, United States

Roy, Utah, United States

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area

Analyst at a large technology company managing Feature Review Board for the Secure Systems Group.

San Diego, CA

Supported the Health & Human Services Agency on the ConnectWellSD project.

Greater San Diego Area

• As a contractor, supported the Smart Pricing Program. SMB Pricing Rollout project was one of the most dynamic customer focused projects ever implemented at this utility. This was the transition of ~120,000 customers.
• As a SharePoint owner organized permissions by groups, and created organized libraries and lists for multiple Sharepoint sites.
• Manipulated, consolidated and summarized large amounts of customer data into a single excel workbook using multiple functions including IF statements and Vlookups for reporting to senior management.
• Flu shot coordinator for satellite facility resulting in 85% of assigned shots being administered.
• Acted as primary contact for navigating through internal CRM system. Updated customer accounts after phone and email contact; provided feedback to managers after analyzing customer accounts.
• Managed vendor relationship with local supplier. Quality checked vendor deliverables. Updated customer RYU alerts based on vendor feedback.

Greater San Diego Area

Qualcomm Communication Technologies Modem Peripheral Subsystem Software

Irvine, CA

• Prepared project scope of work, planned and led kick off meetings; ensured all tasks were delegated to appropriate parties.
• Created project timelines with relevant events and milestones; tracked key dates and progress on Basecamp software.
• Reviewed, edited and approved all outgoing customer communication, including instructional manuals and training videos by region.
• Coordinated all tasks related to revenue, deposits, quotations, and purchase orders completion.
• Assisted operations team, which included accurate documentation preparation at the time of shipping and exportation/importation.

Irvine, CA

• Managed a $3.7 million EMEA (Europe, Middle East, and Africa) and $1.4 million LATAM (Latin America and Caribbean) Beats by Dre account.
• Regularly reported on project updates and key project movements to account executive and CEO; managed rapidly evolving client expectations.
• Prepared weekly agendas for client meetings; recorded and distributed meeting notes, led client meetings.
• Maintained thorough records of retail space including shelf dimensions, rack preferences and country specific requirements including any electrical standards by country.
• Developed and maintained thorough understanding of customer brand; upheld brand image throughout regions.
• Applied strong understanding of retail life cycle in international retailers.

Irvine, CA

• Led support of Program Team Lead and Program Manager on Northrup Grumman and Goodrich Aerospace
• Acted ad back up Field Coordinator for across 12 supplier locations.
• Created Root Cause and Corrective Action and nonconformance reports. Worked alongside engineer to apply corrective actions
• Candidate screening, Salary Negotiation,Resume Mining.
• Created Monthly Program Performance Summaries; compiled product and produces audits for yearly supplier audit.
• Applied technical knowledge of machining and manufacturing terminology when screening candidates and creating job postings.

Irvine, CA

• Increased awareness for products and services by cross-selling during customer consultations.
• Regularly followed up with patients that missed or did not show up to appointment by phone or email.
• Educated patients about how laser treatments worked, what they can expect during treatment and provided aftercare instructions.
• Produced timely and accurate documentation of medical procedures on patient charts and on salon management software.
• Diligently managed the smooth flow of patients to ensure the clinic is running efficiently and on time.
• Created end of day reports which includes daily finances, profit and losses, and revenue generated; sent to executive management team.

Costa Mesa, CA

• Worked in high volume call center recording auto insurance and homeowner claims.
• Provided detailed documentation materials to claims adjuster for review.

Anaheim, CA

• Worked closely with the Director of Internet Marketing to comprehend and implement SEO concepts and tactics.
• Researched internet to create a competitive analysis on SEO tactics competitor applied.
• Managed social media accounts (twitter, facebook) daily to generate increased interest in client’s webpage.
• Wrote, edited, and released press releases with optimized keywords, which led to raising client from #5 spot to #2 in a month on SERP.
• Created directory submissions including accounts on Google Places, bing, Yellow Pages and 3000 other directories.
• Utilized SEO Powersuite to compose monthly ranking reports in Excel for submission to CEO and clients.

Eau Claire, Wisconsin Area

• As a work study student I worked as a 'Telefund' caller to raise funds for the Alumni Association.
• Raised over $127,000 in monetary donations over the course of 4 years working part-time.
• Promoted to program mentor for superior performance and work ethic.
• Utilized leadership skills to assist in training 15 new callers in one month.
• Established and enhanced University and alumni relations by creating friendly rapport through phone communications.

Brea, CA

• Collaborated with Department Manger to grow and expand the Women's Active Department by merchandising seasonal items and creating brand awareness.
• Fully engaged customers on the sales floor. Accessed, interpreted and used customer information to apply appropriate selling techniques to achieve desired results.
• Managed time efficiently by reaching and tracking sales goals while completing additional intern learning projects.
• Identified opportunities to use promotional and merchandising techniques to develop and support customer relations and repeat business.
• Merchandised and prepared planning guide to promote Anniversary Sale Event.

Irvine, CA

• Provided administrative support to President and Senior Broker of financial and insurance consulting firm.
• Cold called local businesses to set up interviews for advertising in the OC Homeowner magazine.
• Answered incoming calls from infomercial business; filled customer orders.
• Recruited employees for a network marketing business through social media avenues, phone, and the three-foot rule.

Bba, Marketing

Activities and Societies: Alpha Xi Delta, National Forensics Association, Great Northwoods Sales Competition

Certificate, Project Management

High School

Activities and Societies: • Women's Cross Country • Women's JV Soccer • Women's Track • French Club • Speech and Debate Team (Competed at.