Crystal L. Email & Phone Number

New York, New York

- Partners cross-functionally with People team to deliver exceptional onboarding experiences for internal employees - Executes all administrative tasks for onboarding, offboarding including remote laptop setup- Executing support tickets in a timely manner and completing the necessary follow-up with users.

Greater New York City Area

In charge of Zendesk ticketing system. Responding to tickets and solving end user issues quickly and efficiently. Troubleshooting via Apple remote desktop to help assist offices with no support. Assist in the organization and inventory of all hardware and software resources. Coordinate with HR staff to set up accounts and workstations for new hires as well as closing accounts and backing up their files to google drive. In charge of enrolling devices and setting up VPN accounts in Cisco Meraki.

Brooklyn, Ny

Level 1 and 2 troubleshooting for over 1200 users globally. Global troubleshooting assistance through physical I.T. help desk and remote access via phone, web help desk ticketing system, and various applications tools (i.e team viewer, vnc, Casper remote) Experience in Jamf Imaging, active directory, Google admin, Okta admin, Slack, and Mac Support (i.e. Setting up user accounts, monitoring and assistance.), Assisting users to ensure positive technical experience feedback.

Brooklyn, Ny

Conduct routine inspections of all conference/meeting rooms to ensure that equipment is operational. Provides hands-on support and technical assistance to users. Travel with leadership to select locations to function as a AV tech for Internal meetings and special events. Support AV equipment, Crestron system, Polycom, and video conference Platforms.

Assisted customers with selecting and locating merchandise. Inventoried anddisplayed merchandise in assigned areas to promote sales. Placed book orders.Operated register and processed debit/credit cards and cash transactions. Issuedreceipts, processed refunds and validated store coupons. Responsible for training new employees and supervising.