Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Crystal Smith is listed as Customer Experience & Project Management Professional | SaaS & Technical Support Specialist at Augutech.io, based in Scranton, Kansas, United States. AeroLeads shows a matched LinkedIn profile for Crystal Smith.
Crystal Smith previously worked as Senior Client Engagement Advocate at Augutech.Io and CX & Renewal Specialist at Enghouse Interactive. Crystal Smith holds General Studies from Johnson County Community College.
This section adds company-level context without repeating Crystal Smith's masked contact details.
Review company-level records connected to Crystal Smith before choosing the right outreach path.
I am a dedicated Customer Success and Project Management professional with over 15 years of experience in managing customer relationships, driving product adoption, and optimizing processes. My expertise spans across SaaS, CCaaS, and client engagement in multiple industries, where I’ve worked to strengthen relationships, increase product utilization, and ensure customer success. With a solid background in handling portfolios of enterprise customers and coordinating product rollouts, I excel at identifying growth opportunities, fostering collaboration, and delivering measurable results.Throughout my career, I’ve demonstrated a strong ability to build and rebuild customer relationships, deliver product training, and collaborate cross-functionally to ensure client satisfaction. Proficient in Salesforce CRM, JIRA, and Microsoft Office Suite, I bring both technical and interpersonal skills to ensure the successful execution of projects and the enhancement of customer experiences.Let’s connect to discuss how I can help your organization succeed in driving customer engagement and business growth.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Miami, Florida, United States
As I start this role, my focus will be:Customer SupportOnboarding & TrainingCustomer Retention & SatisfactionAdvocacy & VoCStrategic Relationship BuildingProblem Solving & Escalation
United States
Provide continuity of care to customers during acquisition by Enghouse from LifesizeProvide general Tier 1 technical support; escalating to Support and Engineering as appropriateCollaborate with new account team members to repair customer relationships and create strategy with new resourcesLearn new product portfolio with a focus on identifying growth opportunities for existing customers
Remote, Kansas, United States
Rebuild vacant CSM portfolio; repair CCaaS customer relationships, audit processes and procedures, engage with internal teamsCollaborate with implementation team to support onboarding of new customers; manage transition to SupportEstablish and lead appropriate cadence of ticket tracker meetings and business reviews for high touch customersDeliver product training to increase adoption and utilization of platform and associated applicationsChampion customer enhancement requests to Product and Development
Lenexa, Kansas
● Work as facilitator, trusted advisor, and guide to our SaaS products and services for an assigned portfolio of enterprise partners● Assist project team to rollout new products; including projecting call center impact, training needs, and response planning● Create and deliver internal and external business reviews to facilitate development of roadmap to grow partner success● Advocate for partner internally by providing feedback to Sales, Marketing, Product, Training, and Development teams● Collaborate with PSM team to create knowledge base for team reference
Lenexa, Ks
Establishing a department to nurture and develop homeowner leads. I found success with sales calls, email campaigns, and partnerships with our manufacturer's reps, distributors, and contractors.
Kansas City, Kansas
Create, update, and maintain project filesAssist accounting department with data entry and ledger balancingCreate documents as requested for contracts, bids, and change orders.
Overland Park, Ks
Cold calling previous customers to identify staffing needsInterviewing prospective candidates to ascertain skills and strengthsCoordinating the placement of candidates to meet staffing needs
Olathe, Ks
Scheduled appointments for maintenance/repair of systemsCoordinated technician's daily schedulesAssisted customer with troubleshooting via phone
Olathe, Ks
Interview, hiring, and training of new hire telemarketersOngoing coaching of telemarketers to improve performanceVerification of appointments with homeownersCoordination of sales team's appointment schedule
Quick answers generated from the profile data available on this page.
Crystal Smith works for Augutech.io.
Crystal Smith is listed as Customer Experience & Project Management Professional | SaaS & Technical Support Specialist at Augutech.io.
Crystal Smith is based in Scranton, Kansas, United States while working with Augutech.io.
Crystal Smith has worked for Augutech.Io, Enghouse Interactive, Lifesize, Hostopia, and Davinci Roofscapes.
You can use AeroLeads to view verified contact signals for Crystal Smith at Augutech.io, including work email, phone, and LinkedIn data when available.
Crystal Smith holds General Studies from Johnson County Community College.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Crystal Smith you were looking for.
View similar profiles
