Crystal Sutton Email and Phone Number
Crystal Sutton work email
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Crystal Sutton personal email
I am interested in opportunities of growth and development. My experience the last 8 years have been focused around Human Resources Solutions/Benefits( Health/Wellness, Retirement,Death Benefits,) Client Retention, Quality Assurance/Coaching, Improving Customer Experience and Advocacy Services. Great work ethic, Collaboration, Inclusion and great Communication are key characteristics that make me an asset to any organization.My diverse background allows me to bring a unique perspective & innovation to any organization. I thrive in environments of growth, opportunity and empowerment. I committed to contributed and advocate for Diversity, Equity & Inclusion.
Village Of Schaumburg
View- Website:
- schaumburg.il.us
- Employees:
- 284
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Hr Benefits & Risk AnalystVillage Of Schaumburg Jul 2023 - Present
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Advocacy Quality CoachAlight Solutions Jun 2015 - Jul 2023Routinely review customer interactions as well as system documentation to evaluate representatives against premier customer experience methodologyCalibrate department wide quality results to identify trends; use trends to inspire targeted ongoing training and methodology refinementCollaborate with business group leaders to prepare for client call calibrationsCreate and administer assessments to gauge absorption of new methodology and process trainingsPackage feedback into digestible templates and support the aligned manager in identifying personalized action plans to close performance gapsDemonstrate expertise in all processes and methodologies, remaining available for consultation on the appropriate application of methodology -
Senior Benefits SpecialistAon Jun 2015 - 2018Lincolnshire, IllinoisI assist customers with a wide variety of benefit questions and plan features via information accessed through the computer. I handle Defined Benefits, Defined Contribution and Healthcare Inquiries.I Utilizes personal computer and Windows NT and Lotus Notes software (knowledge of tools i.e., calculator, data entry, and navigating the Internet) to access customer accounts and product information for features and problem resolution. Additional systems include CSpro,Service Connect,TBA Systems and Microsoft Office. I process Imaging and POA documents to the correct departments. My duties also include training an mentoring team members on client knowledge and account handling. I have been nominated for the Aon Stars award on multiple occasion by my management team. I have also been nominated for the Customer Service Experience Award. -
Supervisor Patient AccountsMiramed Revenue Group Jul 2009 - Jun 2015Train and Mentor new hires on client specifics and system navigation. Handle escalated patient calls, review call reports and audit calls. Maintain continuous contact with clients to resolve patient issues and client requests. Research accounts in client systems for inquiries and disputes.
Crystal Sutton Skills
Crystal Sutton Education Details
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3.5 Gpa -
Associate Of Arts (A.A.)
Frequently Asked Questions about Crystal Sutton
What company does Crystal Sutton work for?
Crystal Sutton works for Village Of Schaumburg
What is Crystal Sutton's role at the current company?
Crystal Sutton's current role is HR Benefits & Risk Analyst.
What is Crystal Sutton's email address?
Crystal Sutton's email address is cr****@****itt.com
What schools did Crystal Sutton attend?
Crystal Sutton attended National Louis University, Triton College.
What are some of Crystal Sutton's interests?
Crystal Sutton has interest in Innovation, Business Management, Client Services, Risk Management, Insurance, Philanthropy, Healthy Lifestyle.
What skills is Crystal Sutton known for?
Crystal Sutton has skills like Healthcare, Customer Service, Revenue Cycle Management, Commercial Insurance, Problem Analysis, Written And Verbal Communication Abilities, Client Liaison, Accounts Receivable.
Who are Crystal Sutton's colleagues?
Crystal Sutton's colleagues are Sue Bulger, Oscar C., Jimmy Johnson, Jim Lamkin, Gary Karas, Hank Stuchel, Becky Modjeski.
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Crystal Sutton
Leadership Training And Talent Development Manager | Certified Gallup Cliftonstrengths Coach | Diversity, Equity & Inclusion Strategist | Project ManagerChicago, Il3gmail.com, deltagamma.org, basis.net -
1dwhomes.com -
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