Carlos Sanchez Ramirez Email & Phone Number

Guelph, On, Ca

Guelph, Ontario, Canada

‣ Provide quotations, enter orders, and process returns and cancellations in a timely manner for 300+ customers in North America. Provide assistance in English and Spanish.‣ Work with sales representatives, customer experience representatives, specialists, warehouses, the credit team, and logistics coordinators to meet and exceed customer needs.‣ Conduct investigations into customer complaints and referred them to the appropriate resources and team members.

Guelph, On

‣ Quickly learned essential park policies and reservation software to deliver quality, professional and diligent customer interactions. Actively worked with peers to improve quality and to stay up to date with best practices.

‣ Maintained communications with domestic and international proctors and students in over 100 cities across Canada and the world with the end goal of facilitating final examination administration of over 20 university level courses.‣ Assisted with data entry using student life cycle software (Destiny Solutions) to populate student profiles which are then securely stored on the cloud and in-country using AWS.

‣ Assisted with agency applications, training, seeking references, and providing business support in Spanish and English. Communicated with recruitment agents across Latin America for the University of Guelph english language programs.‣ Tasked with research projects on Latin American countries, coordinated logistics and communicated in a support capacity with Canadian Embassies from focus countries.‣ Translated documents including brochures, memorandum of understanding and contracts in a timely manner.

‣ Developed tutorials, lab lesson plans and held office hours to teach contents in Linear Algebra, Biomedical Signal Processing, Signal Processing and Electric Circuits.‣ Communicated effectively in tutorials, labs and office hours with groups of students (2-35) students in order to provide valuable support.‣ Helped over 120 students create MATLAB scripts for linear algebra operations, digital signal processing and biomedical signal processing.

‣ Assembled pain management wraps and cushions for joints and lower back.‣ Implemented existing pain management technologies into new target areas.‣ Developed tools to assess the effectiveness of pain management products using variouselectronics such as multiplexers, low voltage audio amplifiers and accelerometers.‣ Programmed AVR micro-controllers to process and control data coming from electronic components.

Master Of Engineering - Meng, Engineering Systems And Computing, 80.60

‣ Relevant courses: Introduction to Machine Learning, Android App Development, Data Mining, Research Methods, Analog IC Design

Bachelor Of Engineering (B.Eng.), Biomedical Engineering

Activities and Societies: Engineers Without Borders‣ Graduated with Honours ‣ Relevant courses: Biomedical Signal Processing, Neuro-Fuzzy.