Stephen Fillmore Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Dartmouth, Nova Scotia, Canada

Lead for the Living Benefits team within Policy Holder Services.Responsibilities include: to act as a subject matter expert for Living Benefits processes, including conducting training sessions, on the job training, providing quality feedback, as well as assist with new employee orientationassist the Team Lead in meeting desired business outcomes and objectives, including being able to identify challenges and assist in the planning of solutions assist Team Lead in relaying corporate policies, procedures, regulations, and technologiessupport Team Lead in providing performance coaching, direction and resolution of employee concernscommunicate and build rapport with team members, stakeholders and business partnersadhere to confidentiality requirements while working on sensitive issuesassist in maintaining performance standards and delivery per client expectations and required metrics, as well as identify efficiencies to work processes

Dartmouth, Nova Scotia, Canada

Reporting to the Team Leaders, Living Benefit and to the Manager, Client Services responsibilities included registering insurance applications into the client’s CRM applications, ensuring the application is forwarded to the underwriting department, and after underwriting approval ensure that the client is notified via letter with appropriate documentation.Additional responsibilities include the training of new employees in the Living Benefits department, peer auditing teammates work, and maintaining an OneNote book project to pool and share need information across the team.

Dartmouth, Ns

Velsoft is a leading provider of innovative, customizable training materials, eLearning software, and blended learning solutions to tens of thousands of companies in more than 160 countries worldwide.Reporting to the director of sales, responsible for new sales opportunities through outbound cold calls, e-mails, web chat, and inbound lead follow up. Specific responsibilities included maintaining outbound call targets; expanding and closing sales opportunities; achieving monthly sales quota; expanding my database of prospects and maintaining an accurate and up to date CRM record of my activities.

Lower Sackville, Ns

Reporting to the Sales Team Manager, responsible for outbound calling to generate revenue by focusing on monthly supply purchases, uncovering new furniture, technology, and other non-traditional office supply needs. Specific accountabilities include maintaining a ninety day contact within a 1,700 account base; developing proposals for account decision makers; following up on identified sales opportunities by customers browsing history; and working with product sales specialists to win print, technology, and furniture proposals.

Dartmouth, Ns

Responsible for assisting field sales rep, handling direct sales,and uncovering new opportunties within a $80 million healthcare account throughout the United States. Prior accounts included three of the major hotel chains and a large engineering firm.- Platinum Club Winner, Q2 2013- Chair of Joint Health and Safety Committee, Q4 2013- Phoenix (Social) Committee Member, 2013- United Way Fund Raising Representative, 2013- Xerox Professional Development Series, 2013 - President's Club Winner, 2011

Halifax, Canada Area

- Inbound/Outbound Customer Service and Sales Representative (June 2010 – January 2011) - Handled customer service, billing and sales inquiries for a communications client. - Contacted customers to up sell products and non customers to sell complete communications products - Represented team as Health and Safety Committee Member from Q2 2009 – January 2011- Outbound Sales Representative (January 2010 - June 2010) - Contacted customers who made a recent technology purchase to sell extended and upgraded warranties- Dialler Operator (November 2002 - April 2003 and January 2011) - Maintained and optimized a predictive dialler - Monitored and adjusted live dialling for maximum productivity - Produced reports outlining the dialling results using Excel, SQL, or dialler software.- Inbound High Tech SMB/PS Sales Agent (April 2003 – September 2009)- Sold various types of computer and printing equipment to small and medium businesses and government customers- Handled large government and university big deal contracts- Analyzed customers’ needs and presented the best solutions to customers- Created weekly and monthly reports of individual and team sales results - Performance Coach (April 2004 – June 2008) - Monitored and coached peers to improve their quality skills in their contacts - Outbound Customer Sales and Service Representative (July 2002 - April 2003) - Called customers to welcome them to their new service or purchase, sold customers on upgrade opportunities and provide customer service - Inbound Customer Service Representative (October 1999 - June 2002) - Handled billing questions, concerns, promoted and sold products to customers.