Chris Sharman Email & Phone Number

Reading, Gb

Reading, England, United Kingdom

Following my passion for understanding and reviewing our customers experiences I've moved into the discipline of Customer Experience Program Management.Key responsibilities:Creating and coordinating customer facing engagement programs to illicit feedback on products, services and solutions. Serving as the voice of the customer via identifying and verifying customer needs, and translating them into product and service requirements. Synthesize customer signals on unsolved challenges into actionable insights for product teams, engineering, field and partners to build on.

Reading, England, United Kingdom

Reading, United Kingdom

Progressing within the Products.Office.com team to move into the more specialised area of Optimisation, covering all markets outside of the US, with deeper responsibilities within the UK market. Focusing on establishing experimentation and usability studying / testing within the worldwide team. Defining and implementing processes to facilitate ideation, project prioritisation, and analysis. Close collaboration and co-ordination with the global (US) web and product marketing teams to optimise local experiences whilst maintaining a global core.Successfully delivered experiments or studies in UK, France, Germany, Russia, Spain, Italy, China, Japan, Indonesia, Australia, Mexico, Brazil and Canada.

Reading, United Kingdom

Products.Office.com is a network of worldwide pre-sales and & marketing sites aimed at educating and exciting it’s audience around all things Office 365. The International Site Manager is directly accountable for:- Defining & maintaining a high-quality online experience, tailored for the specific market audience; - Engaging and collaborating with market stakeholders at multiple levels (Business Group leads, Product / Marketing / Audience / Program managers, Sales) to support and grow the local business in-conjunction with global investment areas;- Owning the numbers (web metrics, prospects, end-to-end conversion rate), analysing for opportunities or issues, formulating appropriates responses and tracking / reporting success;

Working across Threes’ marketing, eCommerce and mobile sites to deliver a consistent product and customer experience. Using data and insights to understand buyer behaviour, refine the customer journey and optimise the sales funnel. Responsible for new product launches, defining online promotions and implementing marketing campaigns online. Manage one direct report, setting priorities and workload to help them achieve business and personal objectives.

Working for the Consumer Imaging and Online Experience team at Canons European headquarters. Charged with ensuring a world class shopping experience across all online sales channels (online Stores, employee stores, eBay). Responsible for improving performance of the online stores, reporting sales, executing projects to improve back-end processes and assisting in the day-to-day website operations.

Working for Microsoft EMEA to successfully launch new online sales channel for full product range in UK, Spain, Denmark, Finland, Norway and Sweden. Responsible for new product launches, content management, demand generation, product merchandising, CRM and experimentation across all sites.Key Achievements:• Drove $25 Million of sales in first 2½ years of operation in the UK.• Managed successful launches of 750+ products across 11 product categories, including key launches of Windows 7, Office 2010 and Xbox Kinect. • Implemented and grew affiliate program in the UK through proactive affiliate management and the development of exclusive and tailored offers. Achieved average sales of over $200K per month.• Established best-practices for driving traffic and revenue through key Microsoft sites in the UK. Achieved sales of over $500K per month and conversion rates of up to 8%.

Responsible for digital marketing communications in the UK including the creation and management of Microsoft web sites, co-ordination of digital marketing campaigns, online brand management, online agency management and email marketing activity.Key Achievements:• Created and implemented communication standardisation framework for all Microsoft email communications. • Involved in the design and implementation of the first Facebook application from Microsoft.#• Grew Windows flagship e-newsletter from 90K to 160K subscribers and click-through rate from 9% to 25%.

Working on the Xbox, mice and keyboard and Office for Mac websites managing product launches, marketing campaigns and ongoing content updates. Experience of managing product and marketing teams, agencies in the UK and US and budgets of varying sizes.

Part of the first graduate intake into Microsoft EMEA. Intensive fast-track sales program within the Enterprise and Partner Group.

Certified Associate In Project Management (Capm), Pass

The CAPM certification offers recognition to practitioners who are interested in, or are just starting a career in project management.

Professional Diploma, Digital Marketing

A one year, distance learning course in digital marketing and its associated disciplines. The course focused on the application of the key.

Msc, E-Commerce, Merit

Ba (Hons), Business Administration