Build long-term, meaningful client relationships and identify opportunities for additional integration / solutions on accounts by meeting with clients on a weekly basis. Ensure timely delivery of final products to clients by managing projects internally with IT, operations, marketing and sales teams. Serve as primary liaison between IT development team and clients, including Fortune 500 companies.Implement / manage gamification on client platforms to increase engagement and overall satisfaction. Demonstrate platform success through increase of employee engagement and sales.Offer innovative solutions to client issues by providing continual support to assess, troubleshoot and deliver solutions / improvements for tailored client websites.Prepare and present quarterly business reviews to client contact team, including senior management and executive level teams.Complete testing and resolve bug fixes before site escalation to production in collaboration with client’s quality assurance team.Maintain account health and identify opportunities for additional integration / solutions on accounts. Ensure timely delivery of final products to clients.Offer innovative solutions to client issues by providing continual support to assess, troubleshoot, and deliver solutions / improvements for tailored client websites.

Implement new tools, communications and strategies with customers to enhance client experience and create solutions to customers' problems.Implement and manage wellness programs for customers.Educate third party sales and account management teams on ComPsych services.

Create and facilitate custom communication plans to drive utilization and increase program effectiveness.Manage implementation, employee communication, and wellness initiative projects.Edit and maintain extranet content and design for third party sales and account management teams.Write executive summaries on customer program utilization and success.Conduct on-site visits to follow-up with customer requests and create a positive and personal business relationship.Write instructional manuals and presentations on effectively using web-based services.Manage direct customer relationships and large wholesale relationships with insurance entities.

Act as company representative via telephonic and email communications to build positive relationships and customer experiences.Manage and resolve complex billing account issues across multiple systems.Create legal documents for customers to use in court to resolve insurance and license disputes.

Plan and market special speaker presentations, seminars, brown bags and retreat events.Act as a GSC-liaison between students and the office to provide counseling services.Write and design posters, flyers, FAQ documents and fact sheets using multiple graphic design platforms, including Adobe InDesign, Photoshop and Illustrator.Write, edit and publish a monthly newsletter highlighting the GSC and upcoming events, as well as an annual magazine showcasing student-written works.

Provide administrative support for 25 professors and staff members.Conduct academic research on the behalf of professors on a variety of literary topics.Plan and promote department events, including guest speakers, readings and seminars.Raise awareness of department functions through communication campaigns, which included social media, the department website and newsletters.

Schedule all private student music lesson appointmentsProvide administrative support and respond to student and faculty department inquiries.