Chris Decker Email & Phone Number

Greater Denver Area

Salt Lake City, Utah

Manage Team of 10. Specialized in process improvement and compliance.• Tasked with staff career development, motivating employees to reach potential.• Utilized BKFS / LoanSphere process development and improvement, enhancing default timelines, process flow, and reporting.• Reconciled data between MSP and BKFS, correcting discrepancies with investors reporting.• Held monthly vendor meeting, resulting in 85% delivery of opened projects on time.• Processed intake and upload of monthly transfers default data, passing 100% of internal control audits.• Closed 6 compliance projects prior to state due date, keeping referrals from being delayed.• Managed 3 resolution managers, closing 25 compliance projects in 2016.

Beaverton, Or

Supervised staff of 32 within foreclosure timeline, including bid team and hold oversight.• Reconciled month-end and exception report audits for client, keeping below 15% exception threshold.• Rebutted 8 internal control testing failures, reducing defaults open failures from 14 to 6.• Restructured 12 job aids, correcting 8 false internal control findings. • Performed intake of all external and internal escalations, keeping within 48-hour SLA.

Administered staff of 25 foreclosure specialists.• Monitored production, exceeding 85% within timeline.• Fulfilled 3-month review analysis of age holds, reducing age holds from 33% of portfolio to 12%.• Held monthly attorney scorecard reviews, improving results and reducing bottlenecks within foreclosure timeline.

Beaverton, Or

Led team of 3 over 8 months, boarding over 40K foreclosure and bankruptcy assets. • Created access reporting for investor escalations, reducing SLA from 72 hours to 24 hours.• Coordinated off boarding of Wilshire default portfolio 2010, divesting over $2.5B in collateral assets.

Beaverton, Or

Managed foreclosure portfolio from referral to foreclosure sale.• Tracked and monitored portfolio of over 1.5K assets, holding over-timeline exception rate of 12% of total portfolio.• Oversaw special portfolio project for private investors, clearing 200 assets for foreclosure sale.

Beaverton, Or

Ordered original collateral. Verified mortgage documents received from investors’ custodian.• Coordinated new-hire training, screening applicants and matching skills with job description.• Compiled month-end statistics, reporting results to management.• Maintained and tracked bailee letters, preserving original documents.