Curtis Cole Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Singapore

• Lead and manage projects by overseeing the preparation, allocation and management of resources to fulfil all customer requirements.• Perform in-field installation and testing of company’s product(s) along with the server/network equipment required to operate the system.• Ensure company operations are completed in a timely and effective manner.• Address and resolve all issues concerning field operations and technical support tickets.• Provide leadership in developing and implementing operational policies/processes formaximizing operational efficiency and profitability.• Provide analyses, demonstration, and deployment of company’s technology and products.• Develop and maintain field operations and end-user guides and manuals.• Build and maintain positive trust relationship with customers to minimize clienteleattrition.• Create and oversee the implementation of field tools to enhance operational effectiveness.• Develop and implement training programme for operators, end-users and partners.• Implement required Customer Helpdesk infrastructure.

Houston

Responsible for developing, continuously optimizing and maintaining PAS Line of Business work processes, Quality standards, deliverable templates and optimization tools that form the foundation of the specialty area. Develop training and certification to operation resources to deliver LOB projects. Mentor Application Engineers on all aspects of domestic and international software deployment.

Houston, Texas Area

• Enhanced the security of customers’ critical infrastructure by providing analysis, demonstration, and deployment of Behavior Analytic security systems (IP Video/Linux Server utilizing CUDA technologies) • Assisted the Sales Representatives with meetings, presentations, quotations, Statements of work, Sales Force CRM entries, and follow up on the technical side of the products with verticals including Oil & Gas, Government Agencies, Central Banks, Transportation (Subway, Trains, Ports) & others• Performed in-field installation and testing of AI software products along with the server/network equipment required to operate the system. This required working with not only the clients’ IT managers, but the Security Managers as well.• Created custom support and end-user documentation, specializing in rewriting technical jargon so that stakeholders and operators, including customers who were non-native English speakers, could utilize their solutions more effectively• Attended industry trade shows every year (ISC West, ASIS, DefCon) to support the sales representatives and the marketing team in addition to bringing back valuable industry information to the Field Services and Research/DevOps teams.• Participated as a subject matter expert on cross-functional teams for problem resolution and feature/function discussions

Houston, Texas Area

Maintained all server room equipment used for development and QA testing to include – Windows domain controllers, Jira/Bugzilla servers, Cisco UCS voice, Scrumworks server, file servers, software repository, and all networking equipment (Cisco, Dell, IBM, HP, Sonicwall) Performed in-field installation and testing of AI software products along with the server/network equipment required to operate the system. Trained users, partners and internal staff on the company software (up to a 3 day course) using materials that I co-authored and maintained offering 3 levels of Partner/Customer/Employee Certifications (Operator/Administrator/Engineer)Participated as a subject matter expert on cross-functional teams for problem resolution and feature/function discussionsTechnical SkillsNetworking – Firewall installation and setup (Meraki, Cisco Pix, Sonicwall); L2/L3 Switch installation, configuration, troubleshooting (Dell, HP, Cisco); Well versed in Physical Layer installations to include rack work, moves adds changes. Used tools such as Angry IP Scanner, Splunk, Wireshark, and SNMP to ensure network security Desktop/Workstation/Server – Windows, Linux, OS X – build, upgrade, maintain. Setup network shares (NFS/SMB/AFP), Monitoring (netstat, splunk, ethtool, tcpdump, ZenOS)Software – Microsoft Office, Salesforce CRM, Skype, Teamview, Photoshop, Putty, Filezilla, QuickbooksWeb – proficient in building out LAMP/LEMP stacks, CSS customization, PHP, Glassfish, Wordpress, etc.

Working manager of the team which installed enterprise wireless solutions for enterprise clients such as major airports and manufacturing facilitiesConducted wireless site surveys using AirMagnet and other toolsInstalled antennas and masts and other hardware to support the WLANPerformed network activation and testing

Twentynine Palms, Ca - Mcces, Mcagcc

Aviation radar technicians site, install, operate, test, adjust, and align Marine Air Command Control Systems (MACCS) air defense radar systems, and associated IFF equipment. They make periodic inspections and perform preventive maintenance; use proper safety procedures in system maintenance and operation; diagnose and isolate malfunction to the fault; remove and replace LRU (lowest repairable unit); and verify that the malfunction has been corrected. They maintain diagnostic and operational tools, support, and test equipment; maintain accountability of all parts of the system including software, spare parts, and in requisitioning supplies and spare parts; and maintain necessary records of maintenance and compile data for reports per references SECNAV M5210.1 and MCO 5210.11E. They prepare and implement inspections and maintenance schedules. They organize and adminster facilities for the maintenance and repair of equipment.

Ba - It, 4.0

Electronics Management, 4.0

Education record