Troubleshoot hardware, PC's, servers, and networking equipment to detect and solve technical problems. Provide onsite and remote IT support services for various locations. Maintain changes in active directory of staff. Assist with other duties assigned.

Troubleshoot hardware, PC's, servers, and networking equipment to detect and solve technical problems. Provide onsite and remote IT support services for various locations. Maintain changes in active directory of staff. Assist with other duties assigned.

Use multiple online computer systems to access data information for member’s pharmacy benefit plan. Troubleshoot with local retail pharmacies by providing correct processing information on rejected prescription claims. Provide outstanding quality customer service to current and future members with the catamaran company.

Use multiple online computer systems with technical proficiency to assist clients with various fraud and account errors and issues. Conduct thorough questionnaires to assess the client’s situation while documenting and researching all required information to assist the customer in starting their claim. The nature of claims handled can be complex; therefore, direct communication with customers is often required to resolve customer disputes.

Multitask through various programs to validate the identity of online orders placed throughthe Toshiba direct website. Assist with billing inquiries customers may have. Help process merchant chargeback’s from American express, MasterCard/Visa, and Discover. Process customer returns within proper timelines.

Interacting with the customers, merchants, merchants' banks, and other team members throughout the resolution process. Works on a variety of online systems. Responds to escalations and complaints on the most complex issues, referring recommendations exceeding authority levels and/or items unable to meet resolution. Assists other representatives with technical questions regarding Debit Card claim processing. Responsible for creating and implementing some training initiatives. Completes… Show more Interacting with the customers, merchants, merchants' banks, and other team members throughout the resolution process. Works on a variety of online systems. Responds to escalations and complaints on the most complex issues, referring recommendations exceeding authority levels and/or items unable to meet resolution. Assists other representatives with technical questions regarding Debit Card claim processing. Responsible for creating and implementing some training initiatives. Completes projects as assigned without supervision. Monitors break and lunch adherence and addresses issues directly with Team Member. Creates daily, weekly and monthly performance reporting. Assists with managing Team meetings. Works directly with all levels of management from various departments. Participates with Manager in the administration and delivery of low level counseling/corrective action meetings with Team members. Participates in the administration and recruitment activities under managerial supervision. Show less

Monitor the retail fraud monitoring system and work alerts by analyzing the information in the alerts and taking the specified actions such as calling the retailer, calling the loss prevention contact or notifying the inComm Risk Management Group. Display excellent customer contact skills. Client accounts will be updated with information and reports will be compiled for management. Highly sensitive issues will be escalated and resolved immediately

Demonstrate excellent customer service skills, selling skills and being results driven. Having the customer be your number one priority at all times, by identifying the customer needs, making product recommendations, and demonstrating the product. Ensuring that the customers' needs are met. Advise on promotional opportunities and by suggesting other products to enhance their need. Continually learning product through our on-line