Curtis Hunter Email & Phone Number

Silver Spring, MD

Provides facilities access management and securityProvides support for all customer servicesProvides support to all internal departments as neededAnswers phone calls to the support phone number, and filters calls to other departments when necessary

Owings Mills

• Temporary position obtained through Kinetixhr.com
• Received phone calls from customers seeking information concerning tax forms
• Confirmed updated tax information for customers using IRS website, then recorded that updated status in a local database
• Obtained copies of tax forms for clients by searching through.pdf files

Columbia, Maryland

• Fulfilled a critical role facilitating the flow of key client information throughout the system
• Secured files from clients and loaded client information into databases
• Responsible for the aggregation of customer data and production of quarterly surveys
• Used spreadsheets to make programming changes to multiple systems
• Ran batch scripts to automate data entry processes and engage in spreadsheet production and maintenance.

Baltimore, Maryland Area

• Received phone calls from technicians to log onto customers’ security systems for service and installations
• Assisted technicians with troubleshooting service issues and made programming changes when requested
• Received phone calls from customers to make programming changes to their security systems
• Used spreadsheets to make programming changes to multiple systems

Columbia, Maryland

• 7/9/2007 – 12/31/2007
• Temporary position acquired through Apex Systems, Inc., working at Wells Fargo
• Worked with Excel and text files, used an Access database to place files into a particular folder (after modifying the files to fit requirements needed for loading), which then allowed the file to be loaded into.
• Communicated with analysts about the status of files (loaded or not, load errors, etc.)01/01/2008 – 03/14/2008
• No longer directly responsible for loading files. Now focused more on getting files to load automatically without manual intervention
• Emailed and called file uploaders (end users) directly with requirements for files to load automatically

Owings Mills

• Temporary position acquired through Ajilonoffice.com, working at T. Rowe Price
• Using pre-made test-plans, logged errors into an interface so that the programming staff could address them directly
• Made sure that all error logs were easy to understand in order to speed updates
• Followed up on errors after update to make sure issues were resolved. If not resolved, re-added the errors for rectification once again

Baltimore, MD

• Customer assistance through both phone and email
• Was liaison for CSRs to engineers – took down requests and improvements, then passed along to the engineers. Made sure that engineers had enough information to resolve issues as quickly as possible
• Dealt with escalated technical issues that could be answered directly and not escalated to engineers (DNS, email issues, etc.).

Baltimore

• Promotion – Alabanza was parent company of BulkRegister
• Tested both front-end Graphical User Interface projects as well as back-end projects involving billing, logging and MySQL
• Using Excel, maintained thorough and verbose testing plans
• Demonstrated the ability to learn new applications quickly and apply said knowledge
• Led a customer-driven effort when software bugs were discovered and produced fixes for them
• Ensured that suggestions for fixing software bugs were easy for programmers and developers to understand and implement

Baltimore, Maryland Area

• Customer Assistance both through phone and email
• Kept statistics on number of phone calls answered/messages taken
• Worked with Netscape and Internet Explorer to rectify customers’ webpage and internet issues
• Worked with Unix searching for log files, running simple shell scripts and other commands (i.e. Dig, whois, traceroute, etc.)
• Used MySQL to run queries requested by coworkers and customers
• 2002: Promoted to Senior CSR(Customer Service Representative)

Publication/Design On The Internet

Certification program for Publication/Design on the Internet with a programming emphasis.

No Degree, Mass Communications

High School, High School Diploma

Activities and Societies: Newspaper