Curtis Long Email & Phone Number

Caldwell, Idaho, United States

Caldwell, Idaho, United States

Designed and implemented networks to meet business processes and objectives, ensuring smooth and reliable operationPerformed upgrades and updates to Network and Wireless infrastructure to maintain stability and availabilityManaged day-to-day LAN and WAN administration, maintenance, and supportProvided after-hours support for critical network engineering dutiesAssumed responsibilities of the network architect during their absence and filled in gaps around the office as required.Assisted in documentation and infrastructure diagrams.Compiled and maintained network documentation to inform management of network operations and performanceManaged and maintained stability of network and wireless services throughout the enterpriseMonitored network performance and maintained network hardware and software to ensure network availability to end usersContributed to the Change Management process to ensure smooth and efficient implementation of changesResponded to severe outages and performed necessary troubleshooting and resolution actionsAnalyzed user-generated trouble tickets and determined causes of problems to take appropriate action for resolutionWorked closely with network architects and system administrators to deliver quality network servicesResearched and recommended network and data communications hardware and software to enhance network performance.

Caldwell, Idaho

Troubleshoot VoIP and Wireless Technologies Manage and maintain user accounts within Lync 2013 (Skype for Business}Maintain user response groups within Lync 2013 {Skype for Business} Enable and follow procedures for Active Sync on mobile devices via ExchangeEnable and follow procedures for Voicemail within Exchange.Maintain and troubleshoot network related issues Project champion for network wiring closet clean upManage and deploy access layer switchesDocument switching documentation

Kuna, Id

Led the installation, configuration, and maintenance of technology equipment, including hardware, software, and associated peripherals at multiple schoolsExecuted application-specific support tasks in accordance with technology department guidelinesOverseen the installation and maintenance of local area network cabling in line with industry standards and technology department guidelinesDirected the installation and maintenance of network equipment as instructed by the Network EngineerManaged web server tasks and trained users in web page developmentParticipated in the hiring and training of information technology staff membersCreated and maintained documentation for information technology staff, school staff, and administration membersConfigured and managed a help desk system for efficient problem resolutionMonitored operational and security procedures for computers in the network, and executed related systems administration and maintenance protocolsInstalled cabling, wireless routers, and telephone systems for data communications networksTraveled to remote office locations to install nodes and implement client software rolloutsTroubleshot hardware and software problems to determine and resolve network issuesDiagnosed and resolved hardware, software, and network problems, including replacing defective componentsProvided technical support to users, both locally and by phone, for problem resolution and educationConducted tracing and patching operations for copper networks to maintain network connectivity.

Boise, Idaho Area

Troubleshooting cellular devices, for network connectivity and variety of issues and problems.Manage call back schedules and take care of customers' needs as best to my knowledge and professional capabilities.

Information Technology Network Administration

Information Technology Focused

High School, Information Technology

Activities and Societies: FootballAcquired the basics of Computer software hardware and peripherals, web development, Visual Basic.