Lead complex projects and programs with intent to achieve targeted and measured business goals and key objectivesCoordinates and schedules resources across multiple organizations to align project requirements with goals and objectivesCommunicates project status reports to top-level management, project sponsor, and functional area managers/directors regarding status of specific projects. Effectively manage project revenue and cost control including budgeting, change management and procurementManage all document control including meeting minutes, requests for documentation, close out documents, as built drawings, change orders and close out documentationDevelop detailed project schedules and maintains timelines throughout duration of project

Provides technical support and acts as primary liaison between customer, vendors, and field service technicians for all commercial repair/service, specializing in High Definition delivery systems in the hospitality industry.Set up independent contractors as primary or back up service agent for a specific state or metropolitan area; negotiate prices with contract service agents in accordance with established rates; refer any exceptions to rates to manager; request and maintain proof of insurance for contract service agents.Provide first level technical support for customers and field service agents regarding installation, repair and maintenance of commercial satellite TV headend and distribution systems, integration of off-air and satellite delivered HD signals, and Pro:Idiom encryption equipment and processes.Process parts orders, RMAs and warranty replacement for customers and service agents. Maintain service department records, files and documents; perform additional administrative and clerical support to manager upon request.Provide technical assistance on Tier 1 escalated cases. Assist Technical Services Group support services as needed.