Curt Lehman Email & Phone Number

Plymouth, Minnesota, United States

• Dell and Lenovo hardware support for onsite and remote users• Windows 10/11, Office365 and Azure• Infrastructure/Procurement imaging and configuration• Remote tools TightVNC, TeamViewer,Bomgar, MS Teams• Salesforce/Remedy ticketing system• MECM and Active Directory

St Paul, Minnesota, United States

• Google Workspace, Hangouts and Microsoft Office365 Teams hybrid• Active Directory user profile management• Microsoft SCCM/Endpoint Configuration Manager• PDQ Inventory and Deploy management• Inventory tracking and asset control• OpenVPN Access Server management• Mitel and Micolab phone management• PapercutMF account management• Spiceworks ticketing management• Device imaging and related technical support

Ramsey, Minnesota, United States

• Hardware, software, and workstation configuration, management, and support• Device imaging and related technical support• Participating in inventory tracking and asset control• Identifying, evaluating, prioritizing, and resolving a wide variety of IT hardware, software, operational, and technological issues• Microsoft Windows 10, Office 365 and 2013 environment• Work directly with IT staff providing necessary technical support

White Bear Lake, Mn

• Small business and Residential IT support technician• Customer facing hardware and software support• Remote support residential and business customers• Managed service tech for over a dozen small businesses• RapidFire network vulnerabilitie and security scanner and reports • Remote tools – Splashtop, WebEx, Google Remote Desktop and TeamViewer• Set up and configuration of WatchGuard, SonicWall and Netgate firewalls, Ubiquity products• Support of Microsoft products – Office365 Business Suite• Windows 10, IOS and Linux• Network support and configuration• SSL VPN and RDP for work at home customers• Acronis management and backups

Maple Grove, Mn

• Hardware and software support in an HP environment• Customer facing eBar end user support• Asset disposal for Maple Grove facility• Support of mobile devices with AirWatch MDM, iPhones, Androids, iPads and Surface Pro• Windows 7 and 10, Office 2010, Office365, SharePoint, Skype, Yammer and Teams• BMC Remedy ticketing, asset tracking and management• Application management, and maintaining of overall health of PC and mobile assets• System Center 2012 software support• Active Directory user verification and user profile manipulation• PXE imaging of new assets• MS Remote Desktop, Lync and CMRCViewer remote tools, as well as Sysinternals Suite and PowerShell

Greater Minneapolis-St. Paul Area

• Aid in the execution and support of processes, procedures and playbooks that advance Information• Provide proactive one on one support of application teams across the Enterprise (approximately 3800 applications across lines of business and global geography) to ensure software acquisition processes are adhered to in a timely manner, especially 3rd party software• Use of BMC Remedy and other various internal proprietary Wells Fargo tools• Communicate and direct software acquisition process guidance to impacted application teams via conference call, one on one interaction, online meetings and emails• Gather statistical data for input into metrics and trend reporting• Contributes to write support documentation; playbooks, user guides, process flows and job aides• Provide support to users and coordinate resolution of issues to include software acquisition management, root cause analysis and escalation• Understanding of Systems Development Lifecycle (SDLC) and Application Lifecyle Management (ALM) standards• Investigate, analyze and identify system changes to support application discrepancies on servers, and search for root causes of these discrepancies

Maple Grove/Coon Rapids, Mn

Hardware and software support in an HP environmentCustomer facing eBar end user support for 200 end usersSupport of mobile devices with Airwatch MDM, iPhones, Androids, iPads and Surface ProOffice 2010, Lync supportBMC Remedy ticketing and asset tracking and managementApplication management, and maintaining of overall health of PC and mobile assetsSystem Center 2012 software supportActive Directory user verification and user profile manipulationPXE imaging of new assetsMS Remote Desktop, Lync and CMRCViewer remote tools, as well as Sysinternals Suite and PowerShell use

Greater Minneapolis-St. Paul Area

Uber Driver for the Twin Cities Metro area.

Plymouth, Mn

Hardware and software support in a Dell environment, with RemedyForce ticketing system - Formerly Foot Prints ticketing systemOffice 2013/365, System Center 2012End user support for over 120 employees, many remote in the greater US.Mobile Iron MDM supportRemote user support - Skype, RDP and TeamViewerAvaya desktop phone supportTemporary contract

Minneapolis, Mn

Contractor at ModisIT.Hardware support analyst for the Twin Cities metropolitan area, at Fairview Health Systems.Temporary contract.

Minneapolis, Mn

Insight Global six month Contract at Children'sWindows XP and 7 deployment and light Mac supportTap-N-Go and Enovate Cart setup, support and maintenanceDesktop Support responsibilitiesOffice 2007 and GroupWise support Symantec Altiris, Management Console and remote access toolsConfluence knowledge baseTemporary contract

Center City, Mn

Robert Half ContractorPrimary responsibilities were to replace Windows XP with new assets we imaged with Windows 7, utilizing PXE Worked with the customers individually to pull data and restore it to their new assetsWorked alongside the helpdesk in resolving all issues pertaining to the Windows 7 deployment, including Office 2010 deployment, Cerner and Dragon Naturally SpeakingUsed ZENworks Unified Console for asset and ticket trackingFour month temporary contract

Shoreview, Mn

Contractor at PaR Nuclear/Westinghouse at Equity PersonelHardware and software desk-side support for Westinghouse Nuclear in a MS Windows XP and 7 environmentMS SharePoint and Remedy ticket systemNEC Aspire phone system setup and maintenance for new and existing usersNew Boundary Prism package software and scriptingDameWare Remote SupportSymantec Backup Exec 2012 backup and maintenancePowerShell 3 and Sysinternals SuiteTemporary contract

Minneapolis, Mn

Hardware and software desk-side support for the City of Minneapolis Business Information SystemsAbility to push software via SCCM packages and to use other tools such as active directoryResolve medium to complex hardware issues; resolve medium level software issues; use Remedy knowledge base to find answers to user ticket issuesUse of remote tools for troubleshooting and repair of systems – Remote Desktop and Remote AssistRe-Image and install desktop software applications for personal computersIdentify, analyze, and resolve complex workstation problems and problems involving multiple workstations.Implement testing procedures for software and hardware installationsAssist in developing and communicating information to customers and IT ManagementServe as technical liaison between the customer departments and IT on enterprise workstation hardware and software.

Minneapolis, Mn

Contractor at Sapphire Technologies for Unisys/DellContacted Dell customers and scheduled best times for repair onsiteDiagnose desktop and laptop issues onsiteInstall hardware onsitePerform diagnostics and repair of Dell equipment