Ian Sadler is a Working with business owners/managers to help them to keep & gain customers and sell more! Customer Experience | Customer Journey | Focus Groups | Mystery Shopping | Customer & Team Surveys | Customer Service Training at insight6. He possess expertise in insurance, stakeholder management, relationship management, customer experience, call center and 25 more skills. Colleagues describe him as "We used Insight6 to obtain customer perception feedback. Ian's expertise was fantastic throughout, from establishing our needs and desired outcomes to providing an accessible survey and detailed feedback. Ian's coaching style was always friendly, encouraging and thorough. When providing the feedback results, Ian presented them in a very insightful and helpful manner - easily understandable and digestible. It was particularly great to see how beneficial the feedback was to all of our team. Having the open discussion and action recommendations helped to see how the feedback can have an impact on the business going forward, which ultimately was our reason for carrying out this exercise." and "I knew from the first moment I met Ian many years ago that he was one of the good guys. He delivers through and detailed analysis of a business and provides action points to help deliver greater growth. Working in my business, I want to know that I'm doing all I can to stand head and shoulders above my competitors when it comes to customer satisfaction, and the work he does certainly delivers and thus provides me with a competitive edge. I really do recommend you make use of his skills, knowledge and expertise, unless of course you are one of my competitors 😊"