Christopher Hight Email & Phone Number

Manage a team ensuring seamless operation of over 15 business-critical customer-facing and internal applications and all related B2B customer interfaces (including FTP/SFTP, MQ, VPN, and API) which facilitates reliable and secure data exchanges of millions of transactions daily. Designed and implemented process improvement for managing dynamic customer security configurations, resulting in reduction of related workload while significantly enhancing proactive monitoring capabilities, leading to improved security and operational efficiency.Developed and executed rollout strategies for seamless customer migrations to cloud-based connectivity, while automating user acceptance testing (UAT) scripts, resulting in minimization of post-release issues and enhanced customer satisfaction.Direct and manage all EDI integrations across the organization, ensuring seamless data exchange and system interoperability

Raleigh-Durham, North Carolina Area

Lead Industry EDI Committee and Related Initiatives (2011 – current) - Designed EDI solutions and standards changes that enhance interoperability throughout the rail industry, benefiting thousands of entities including railroads, shippers, logistics companies, and government agencies - Act as Vice-Chair of the ASC X12 Technical Assessment Committee, overseeing the technical review and approval of all changes to transaction sets across finance, transportation, supply chain, and insurance sectors.Led collaborative discussions with US, Canadian, and Mexican government agencies to address and resolve regulatory challenges affecting cross-border rail operations, maintaining streamlined operations across North America.

Identified, developed and implemented visibility and data solutions to customer problems utilizing organizational and industry data resulting in significant increases in new revenue.

Spearheaded negotiations and managed the execution of multiple contracts which resulted in increase in yearly revenues, despite beginning of 2008/2009 economic recession.Conducted a comprehensive cost analysis for high-revenue applications, informing the development of restructured pricing models across the portfolio to optimize profitability.