Denise B. Email & Phone Number

Sunnyvale, California, United States

🔒 Conduct information security risk assessments to identify potential vulnerabilities, threats, and risks.🔒 Utilize industry-based processes, tools, and metrics to reduce and mitigate cyber-risks.🔒 Work with the InfoSec team to assess, analyze, and manage information security risks within the organization.🔒 Workflow approval requests and report status of all risk management related activities.🔒 Monitoring security advisories to ensure necessary IT-related security updates, patches, and preventive measures are in place.🔒 Collaborate with cross-functional teams to ensure compliance with security policies, standards, and regulations.

Greater Chicago Area

Review and analyze customer complaints and assign investigation activities as appropriate. Assess which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data, and authoring investigation summaries/conclusions (escalated & non-escalated). Maintain effective communication with Technical Service Groups regarding CRM (Salesforce & Helix) product complaint investigations. Post Market Surveillance: Identify events and escalated customer concerns that may be subject to vigilance reporting requirements and escalate/communicate to Regulatory for evaluation. Verify complaint accuracy and content for trend analysis and escalation decisions in the complaint handling system. Apply critical thinking and troubleshooting skills to request additional information (as needed) from Technical Services Group. Interface with cross-functional SMEs and teams on large and small projects as needed.

Hines, Illinois, United States

Managed a team of 52 federal contractors while pushing the initiative in the Healthcare Distribution Operations Warehouse to provide storage and distribution support of the CPAP and Bi-level PAP devices to veterans. Planning and managing the contract professionally; coaching and mentoring Shift Leads ensuring that overtime is scheduled properly to meet the upsurge in demand. Deliver/prepare various reports and briefs as required/requested. Ensure procurement and shipping was performed as scheduled and at a fair and reasonable cost within the budget. Plan and coordinate movement of military personnel and cargo through staged departure and arrival points for inbound and outbound deployments. Maintain and process air/ground movement records in accordance with department SOPs.

Skokie, Illinois, United States

Oversaw the QC team and ensure adherence to quality control procedures and standards. Developed and implemented job aides to ensure compliance with customer specifications. Analyzed quality control data to identify trends, address quality issues, identified root causes, and developed corrective actions. Collaborated with other departments, such as production and engineering, to identify opportunities for quality improvement. Act as a supplier liaison, work through issues with suppliers, report reject material, issue and maintain MRN log. Prepare PPAP and assure customer approval.