Analyzes current customer operations, documents current workflows, identifies areas of improvement, collaboratively works with internal customers to identify solutions, writes requirements that support the solutions and assesses available technologies to create development specifications. Evaluates the internal technical needs of the organization and recommends solutions, defines the system and functional requirements, performs both programming and analysis tasks on internal business systems, and develops and modifies internal application, operating, or database systems.Provides support – including correcting issues that arise from customer usage, identifying configuration changes required, supporting related systems, creating detailed test cases, contributing to testing and results analysis and documenting all programming and systems changes.Integrates systems from multiple vendors to create cohesive value chain solutions for customers, and enhances product life-cycle management.Is proficient in analyzing and documenting customer requirements.Provides on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements.Writes custom reports, creates dashboards, develops and maintains integrations, handles security configuration, leads on business process development, and troubleshoots errors in Workday for SCM, HR, and Finance.

Leading and delivering on Provo's web service initiatives. Maintaining and developing the budget and supplemental requests for the Web Team. Act as manager over web developers. Performing on-boarding, off-boarding, employee assessments, and time-card approvals. Providing training opportunities and disciplinary counsel to team members.Providing systems implementation, management, programming, publishing, and support services for Provo City Websites and services. Acting as a subject matter expert on web technology with a strong drive to assist the organization with evaluation and selection of new technologies and processes that can improve operations and customer service levels.Working within the organization to promote site consistency, the organization's brand, and the proper use of images and materials. Maintaining a high commitment to the successful operations of Provo City web services with the ability to prioritize and manage multiple tasks simultaneously while meeting critical deadlines.Seeking to understand the business goals and needs and aligning those with user needs and expectations through research and testing.Performing security testing against new software and routine testing against pre-existing services. Performing QA unit testing. integrated testing, and regression testing for ERP system implementation. Providing reverse-engineering for older software, malware, and undocumented code. Developing code solutions to deliver to 3rd party developers. Project managing 3rd party developers, ensuring code delivery is accurate, robust, and following the determined scope.Assisting in server-team endeavors including server maintenance, threat management, incident response and reporting, scripting, systems administration, and troubleshooting.Writing custom reports, creating new integrations, configuring business processes, and handling security in Workday's ERP system for HR and Finance.

Writes automation testing in Java, Junit, Selenium and other internal Java-based automation frameworks for Front-end, SOA/Services and messaging componentsWorks with engineers, team leads, managers to help developing innovative testing solutions that meet market needs with respect to functionality, performance, scalability, reliability, realistic implementation schedules, and adherence to testing goals and principlesParticipates in knowledge sharing sessions, present test engineering solutions to others Creates, prepares and implements systems quality assurance reviews for reporting applications, primarily Genesys historical data reporting systems.Responsible for primary development of testing strategies.Performs complex data level analysis of business requirements and system specifications.Creates test plans and scripts for own projects.Leads and reviews test plans written by others.Performs complex test data conditioning, regression testing and testing validation.Provides specific guidance on defects to developers.Gives direction to less experienced analysts.Logs, tracks bug in JIRA and verifies resolution of software and specification defects.Documents all phases of the Systems QA process.

Act as liaison between business leaders and ITDevelop and maintain relationships with stakeholdersElicit system and business requirements from stakeholdersDraft Business Requirements Documents from interviews/questionnairesDerive workable user stories from BRDsManage Sprint grooming, sizing, planning, and execution in Agile environmentManage software development for US, AU, NZ, EU, MY, SG, and JP systemsLead presentations / demos of products to stakeholdersAssist in developing IT roadmaps, facilitating Release planningEnsure products and projects are released on-schedule

Develop software and tools for automation and QAAssist in ticket system management, assign tasks to Dev, Design and IT teamsTranslate big data into useful, digestible, informationAid in Magento server managementManage and troubleshoot networking with China, TX, Canada, CADevelop forecasting tools for business managementRenovate technologies and processes for maximum efficiencyDevelop and manage forecasting tools, software, for business analyticsAct as liaison between executives, vendors, end users.Manage 70 Type product flow through local Walmart stores

Utilize Agile/Scrum software development processDesign and implement company security policiesWrite software for back-end data processingUse proprietary software to test company sites and productsRespond 24/7 to system alerts, tech support issuesManage certificates, domains, licensingUse Samba, Oracle, MongoDB for database/search enginesBuild and maintain custom developer computers and servers

Utilized proprietary software and SQL Studio to ensure data quality / accuracy in genealogical databases.Handled incoming data streams from newly acquired sources, sanitized, and conformed data to our warehouse's spec.Verified the accuracy of volunteer data entry workers' input against source scans of centuries-old German census and clerical records.Reported technical issues and tooling suggestions to development teams.