• Led high-impact research for 6+ Azure hybrid cloud and edge products across procurement, deployment, management, and troubleshooting; achieving ~85% recommendation implementation to guide strategy, drive adoption, and boost satisfaction.• Championed cross-organizational impact and UX maturity by leading research prioritization workshops, product roundtables, and executive strategy discussions, collaborations across product, engineering, marketing, and beyond.• Mentored and grew the team from 6 to 12 members, coaching early-career researchers, designers, and PMs, and leading cross-organization university outreach, career transition programs, and learning objectives, fostering a culture of growth.• Boosted team productivity and efficiency by creating tools such as Azure UX onboarding bootcamp modules, edge customer recruitment channels, stakeholder maps, and research prioritization template.

• Awarded a $253,800 NSF Computing Innovation Fellow grant, recognizing 59 high-achieving PhDs in Computing nationwide.• Received 9 outstanding reviews at top HCI conferences (CHI, TEI), invited as a guest speaker at international renowned R1 universities and HCI conferences, and served twice as an Associate Chair at CHI and DIS program committees.

• Conducted ethnography, interviews, contextual inquiries, and what-if scenarios on experimental farming, environmental sensing, and bottom-up innovation to uncover opportunities for ecological design—resulting in 6+ peer-reviewed publications and 3 honorable mention awards (top 5% of accepted papers).• Collaborated with engineers and researchers to build Ode to Soil, a sensor that tracks soil conditions and displays data via music to encourage embodied engagement with nature and to promote environmental sustainability.• Led a team of 5 to conduct research through design activities that support participation of nontraditional/nonhuman stakeholders (e.g., animals, plants, microbes) in creative practices to democratize design and research. • Taught three M.S. level courses in HCI/Design; mentored three junior graduate students and three undergraduate researchers on field studies and physical computing. • Invited to serve at conference technical program committees (CHI ’21, CHI ’20, DIS ‘19) and organizing committees (DIS’19, TEI ’19); invited to review for 7 top-tier conferences.

• Led and delivered a mixed-method study (27 interviews and 1000+ survey responses) within 3 weeks to pioneer untouched product areas for co-located interactions using Snapchat app; presented findings to CTO and R&D leads.• Translated UX insights into design guidelines that led to the development of “Project IRL,” a suite of 7 Snapchat in-app AR games and lenses deployed in Q4 2020 - Q1 2021 that leverages physicality to enhance in-person interactions.

• Led user studies (12 cognitive mapping sessions, 12 in-depth interviews, 2 community co-design workshops) to deploy Project Eclipse, a low cost, low powered air pollution sensing platform that increases the granularity of urban air quality sensing by 10-100 times.• Created a cognitive mapping toolkit to externalize the implicit perceptions and hypothesis people have with the air and air pollution, as well as identifying design opportunities for mitigating the limitation of subjective experiences.• Collaborated closely with local governments, community members, and in-house R&D teams to create a data sonification model that increases data legibility and promotes stakeholder engagement; work published at DIS ‘20 (top HCI venue).

• Owned and executed 20+ strategic, tactical, and evaluative studies ranging from user studies, trend analysis, stakeholder co-design workshops, and usability testing.• Laid out 10-year strategy roadmaps for mobile imaging and smart projection technologies that are currently being implemented in multiple product lines.• Conducted user research and presented to CEO, CTO, and CFO—led to the launch of multiple hardware and software products, including ASUS 360° (panorama camera) and Zenbo (companion robot).• Developed and embedded research templates in cross-functional teams to foster a collaborative research culture and advocate user-centered design thinking.

• Designed the award-winning Google On-Hub router and VivoMini PC; involved in the entire product development process from ideation and prototyping to mass production.• Collaborated closely with project managers, researchers, designers, software/hardwareengineers on 5 exploratory and tactical projects: ranging from PC and monitor to robot.

• Assisted with 3D prototyping to study load-bearing structure using sheet material; conducted anthropological fieldwork to identify strategies for improving user experiences in design.

• Mentored junior design students on free-hand sketching techniques and offered individual critiques on visual communication projects.

• Conducted interviews with design practitioners to investigate the mechanisms of creativity.