Cynthia Ramirez Email and Phone Number

* Contributed to developing different strategies to help distribution partners and direct customers for the Latin America region, including the Caribbean islands. * Qualified distributor partners to help the region's growth. * Contributed and assisted different Distributor's meetings based on partners' growth.* Performed forecasting meetings with distribution partners to ensure the proper tracking of their pipelines and contractual Goals.* Processed all the purchase orders from direct and distribution.* Assisted with the correct selection and discovery of the right technology for Distributor partners and direct customers that fit their current needs. * Handled data integrity issues pushing to the right channels to ensure the distributor's Assets were and had the correct data in the system. *Negotiated and contributed to elaborate strategies for trade-ins on high-value item repairs. * Collaborated with the Marketing department in activities to reach different markets.

* Worked directly with high-profile customer addressing all their concerns regarding FARO Software and Hardware Metrology products.* Handled troubleshooting and administrative concerns proactively, assisting Customers and FARO representatives, including account managers and field agents.* Improved my ability to work with administrative software (SAP) in several transaction codes. Managed exchanged rates to create Quotations and estimates for different types of customers, USA and Latin America. *Successfully adapted to a fast environment, I was able to work under pressure handling a variety of customers, Spanish and English speakers, reaching the standards of a technical support specialist department. * Developed and put into practice my analytic skills to reach and exceed the knowledge in Metrology FARO products to provide accurate diagnostics during the troubleshooting process. * Worked proactively and assertive manner helping the customer and getting management recognition due to individual and team performance. *Collaborated with the Marketing team during the launching of new products, delivering excellent teamwork skills among all departments inside FARO.

Service planning for the annual Maintenance of static and dynamic equipment located at the heavy crude oils systems •Reported and inspected the project in progress using software such as MS Project excel, SAP, and word.• Monitored the activities regarding the execution of programmed maintenance of equipment on the field. • Updated inventories for the planned equipment maintenance with the right asbuilt drawing interpretation.• Improved and updated procedures for the execution of the activities related to the planned equipment maintenance.

Outsourced company to re-accommodate and restore the UREA warehouse at PDVSA- FERTINITRO (Nitrogen fertilizers).• Developed plans and strategies for project execution with the Software Primavera P6• Controlled, monitored, and reported daily project progress activities to the Executive Leadership team.• Delivered effective communication skills to the entire execution team to complete all projects within purposed times and budgets.• Ensured all materials were in stock for the completion of daily activities.• Executed proper activities to ensure all payments were collected correctly for all finished projects.